United StatesHealthcare and life sciences2024 – ongoingeClinicalWorks
AI sorting of incoming faxes
eClinicalWorks matches 75-85% of incoming faxes to patients with AI, saving up to a minute per fax
Problem
Medical-office staff manually matched incoming faxes to patient records.
Approach
eClinicalWorks used Azure AI services and Document Intelligence to read incoming faxes and match them to patients. By December 2024, 427 practices had adopted the tool.
Results
75-85%Share of incoming faxes correctly identified and matched to patients
Up to 1 minuteTime saved per incoming fax
427Practices using the solution
Takeaway
The tool automated matching faxes to patient records and had processed nearly 2.2 million faxes, according to Microsoft.
Categories
- Industry
- Healthcare and life sciences
- Business function
- Production and quality
- Innovation type
- Process innovation
- AI technology
- Computer vision
- Adoption
- Vendor solution
- Evidence
- Vendor's case study
Sources
Source summaries
[1]Microsoft11 Dec 2024
Microsoft describes an Azure AI tool that reads faxes and links them to patient records. It reports match rates, time saved per fax and the number of practices using it.
Full details are in the original sources.
Added 25 Oct 2026 · Updated 25 Oct 2026
