Companies and public bodies

AI in practiceCase library

We have collected cases of AI use in companies and public bodies, including projects that were scaled back or stopped. We have cited a source for every figure.

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Cases by country[52]

US129 +37113 GB46 KR40 JP25 AU17 BR15 DE13 NL13 FR12 IN11 CA CN ZA SE DK

Photo: mos.ru · CC BY 4.0

cases[01]476 countries[02]52 scaled back or stopped[03]66

Example cases

From working to stopped

4xchicken sold versus a normal day at one store in Seoul's Gangnam district on a World Cup qualifier day, June 2026Company's own claim

BGF Retail (CU)

AI cooking-quantity forecasts for in-store fried chicken

South KoreaRetail and e-commerce2026

In progress[02]

~5 minutestime KT says is now needed for tasks that took days or weeks across several systems (KT's claim)Vendor's case study

LEMON research assistant on AI-ready R&D data (with KT)

South KoreaConsumer goods2026

~$600,000reported cost of building the chatbot's foundationsPress reporting

MyCity business chatbot

United StatesPublic sector2023–2026

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[01]116Customer service [02]64Marketing and sales [03]185Production and quality [04]26Logistics and supply chain [05]74Finance, risk and legal [06]29Human resources [07]75IT and R&D [08]151Internal work and knowledge management [09]17Strategy and organization

Outcomes

Case outcomes

Working32268%In progress8818%Scaled back133%Stopped5311%

New

Recently added

South KoreaIn progress

LEMON research assistant on AI-ready R&D data (with KT)

Amorepacific and KT launched an AI assistant over 70 years of R&D records, with KT saying multi-system searches now take about five minutes

~5 minutestime KT says is now needed for tasks that took days or weeks across several systems (KT's claim)Vendor's case study

Consumer goodsConversational and voice AI

South KoreaWorking

BGF Retail (CU)

AI cooking-quantity forecasts for in-store fried chicken

CU's AI cooking forecast helped one store sell four times its usual chicken on a World Cup match day with under 1% waste

4xchicken sold versus a normal day at one store in Seoul's Gangnam district on a World Cup qualifier day, June 2026Company's own claim

Retail and e-commercePredictive analytics and ML

Genome-based infection diagnosis with AI

Biofy cut time to a treatment recommendation from five days to four hours

5 days to 4 hoursTime to a treatment recommendationVendor's case study

Healthcare and life sciencesPredictive analytics and MLVendor

United StatesWorking

Claude Tag for Slack alert triage

Carvana cut retail science alerts 56% and answered triage questions 65% faster with Claude Tag

56%fewer alerts in the retail science channelVendor's case study

Retail and e-commerceAI agentsVendor

Delhi State TB Elimination Programme

AI-read chest X-ray screening in urban slum clusters (Qure.ai)

Delhi screened 168,568 slum residents with AI-read X-rays in nine months and confirmed TB in 877

168,568people screened with chest X-rays from July 2025 to March 2026Company's own claim

Healthcare and life sciencesComputer vision

Agentforce customer chat in Belgium and Italy

ENGIE's AI chat resolves 71% of cases on its own

71%Cases resolved without a humanVendor's case study

Energy and utilitiesAI agentsVendor

United StatesWorking

AI Drafts for personal-injury demand documents

EvenUp's Claude-based drafts cut a demand document from 8-15 hours to about 30 minutes

8-15 hours to about 30 minutesdrafting time per caseVendor's case study

Professional servicesGenerative AIVendor

JapanIn progress

Kao-MIKOMIL AI agent for cosmetics demand planning

Kao put a demand-planning AI agent to work on its KATE cosmetics brand in July 2026, aiming to cut cosmetics inventory about 25% by 2027

~25%Kao's target cut in cosmetics product inventory by 2027 versus 2024Company's own claim

Consumer goodsAI agentsOfficial