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South KoreaIn progressAmorepacific
LEMON research assistant on AI-ready R&D data (with KT)
~5 minutes time KT says is now needed for tasks that took days or weeks across several systems (KT's claim) Vendor's case study
South KoreaWorkingBGF Retail (CU)
AI cooking-quantity forecasts for in-store fried chicken
4x chicken sold versus a normal day at one store in Seoul's Gangnam district on a World Cup qualifier day, June 2026 Company's own claim
BrazilWorkingBiofy
Genome-based infection diagnosis with AI
5 days to 4 hours Time to a treatment recommendation Vendor's case study
United StatesWorkingCarvana
Claude Tag for Slack alert triage
56% fewer alerts in the retail science channel Vendor's case study
IndiaWorkingDelhi State TB Elimination Programme
AI-read chest X-ray screening in urban slum clusters (Qure.ai)
168,568 people screened with chest X-rays from July 2025 to March 2026 Company's own claim
FranceWorkingENGIE
Agentforce customer chat in Belgium and Italy
71% Cases resolved without a human Vendor's case study
United StatesWorkingEvenUp
AI Drafts for personal-injury demand documents
8-15 hours to about 30 minutes drafting time per case Vendor's case study
JapanIn progressKao
Kao-MIKOMIL AI agent for cosmetics demand planning
~25% Kao's target cut in cosmetics product inventory by 2027 versus 2024 Company's own claim
SwedenWorkingLund University (MASAI trial)
AI-supported mammography screening trial
+29% cancers detected with AI-supported screening versus standard double reading (338 vs 262) Independent study
South KoreaIn progressNational Tax Service (South Korea)
Generative AI tax chatbot on Hometax
1.9 questions per user in the 2026 pilot, down from 2.6 the year before Company's own claim
SwitzerlandWorkingPictet
Claude Code and Claude Cowork rollout in the technology division
2 hours vs 2 weeks time to a working prototype, as reported by Pictet Vendor's case study
United StatesIn progressRocket Money
Rowan personal finance agent
11 to 128 monthly code commits, December 2025 to July 2026 (11x) Vendor's case study
United StatesWorkingSaaStr
Hexi outreach agent for warm leads
$2.7 million Additional closed revenue credited to the agent, reported by Salesforce Vendor's case study
South KoreaWorkingSK Telecom
In-call assist and post-call processing for customer service with Claude
34% increase in human agents' quality ratings of in-call assistance answers Vendor's case study
SwedenWorkingSlättö
AI heat curve optimisation in residential buildings
-13% heating energy use in the pilot building, reported by Slättö Company's own claim
South AfricaWorkingStandard Bank Group
Group-wide generative AI tools and enterprise AI platform
39,000+ employees actively using generative AI (72% of the workforce), per the bank Company's own claim
Saudi ArabiaWorkingstc group
AI network optimisation for Hajj peak traffic
-50% latency on Arafah Day 2026 versus the previous Hajj season, per stc Company's own claim
South KoreaIn progressSunil Safe
AI vision inspection of safe painting under a smart-factory support program
3% → 0.5% paint defect rate before the AI inspection, and the rate the company expects to reach Company's own claim
United StatesWorkingTexas Department of Public Safety
Agent Sheri licensing assistant
105% increase in citizen interactions after launch Vendor's case study
FranceWorkingThinkDeep
DeepBrain multi-agent platform for French ministries
2 days to 2 minutes document retrieval time reported by NVIDIA Vendor's case study
South KoreaWorkingAbly
AI personalised recommendation
10.05 million monthly active users in May 2025, measured by WiseApp·Retail Independent study
United StatesWorkingAES
Maximo robots for solar module installation
100 MW utility-scale solar installed with the robots at the Bellefield complex Company's own claim
NorwayIn progressAker BP
Industrial AI agents for root cause analysis
-70%+ engineering time spent on root cause analysis with AI agents Company's own claim
United StatesWorkingAllstate
Generative AI drafting of claims emails
~50,000 claims messages sent a day, most of them now drafted by AI Company's own claim
United StatesIn progressAnysphere (Cursor)
AI email support agent 'Sam'
South KoreaWorkingAsan Sungwoo Hitech
Unmanned autonomous line for EV battery parts
-90% quality inspection time Company's own claim
United StatesWorkingAT&T
Ask AT&T customer-care agents with fine-tuned models
Up to 40% Improvement in agent response accuracy after post-training Vendor's case study
EgyptWorkingBaheya Foundation
AI mammogram reading for early breast cancer detection, built with the Applied Innovation Center
~90% reported accuracy of the AI mammogram reader, as announced by the communications ministry and its center; measurement method not given Vendor's case study
United KingdomIn progressBalfour Beatty
Copilot rollout and AI agents for quality checks
£7.2m investment committed for embedding Microsoft 365 Copilot across the business Company's own claim
IrelandWorkingBank of Ireland
Machine-learning card fraud scoring and AI-assisted contact centres
~1 billion card transactions assessed by AI for fraud in 2025, per the bank Company's own claim
PhilippinesWorkingBank of the Philippine Islands (BPI)
BEAi, an in-house generative AI assistant for branch staff
96%+ share of BPI's 1,800+ branch officers using BEAi daily within about two months of rollout, per BPI's head of consumer banking Company's own claim
United KingdomIn progressCamden Council
RentSense rent arrears prioritisation pilot
95%+ Typical accuracy claimed by Mobysoft across over 230 social landlords Vendor's case study
NorwayWorkingCermaq Norway
iFarm: AI-based recognition and monitoring of individual salmon
4 development licences that met all criteria and can be converted to regular licences (Directorate of Fisheries decision, Jan 2025) Regulator, audit or court
South KoreaIn progressCJ Logistics
AI dispatch, load planning and robot automation
1 h → 10 min time to calculate a loading plan with the AI agent for contract-logistics customers Company's own claim
United StatesIn progressCleveland.com and The Plain Dealer
AI rewrite desk for local stories
71 current newsroom headcount, down from about 400 in the late 1990s, per the Washington Post Press reporting
ChileWorkingCleverIT Group
Pulzen developer productivity platform
up to 30% Increase in developer productivity at customer organizations, as reported by the company Vendor's case study
United Arab EmiratesWorkingCommercial Bank of Dubai
Microsoft 365 Copilot for knowledge workers
39,000 hours annual working time savings across Copilot users, reported by the bank Vendor's case study
IndiaWorkingCRED
Claude Code in software development
2x faster execution speed for delivering features and fixes Vendor's case study
GermanyWorkingDeutsche Telekom
RAN Guardian and MINDR network AI agents
hours to about 1 minute Time to manage major network events with RAN Guardian, as reported by Deutsche Telekom Company's own claim
United StatesWorkingDisparti Law Group
Microsoft 365 and Copilot for a personal injury firm
up to 50% Reduction in routine task time with Copilot, as reported by the firm Vendor's case study
UkraineWorkingDTEK YASNO
AI assistant for contact center agents
3.5 minutes average handling time per inquiry, down from 4.5 minutes Vendor's case study
United KingdomIn progressDepartment for Work and Pensions (Child Maintenance Service)
Predictive analytics for payment compliance
0.86 Model accuracy on May 2025 data Company's own claim
United KingdomWorkingDepartment for Work and Pensions (DWP)
Conversational Platform telephone virtual assistant
21% Increase in right-first-time routing of callers (baseline not stated) Company's own claim
United KingdomWorkingDepartment for Work and Pensions (DWP)
Universal Credit Advances fraud-risk model
2.5x How much more effective the model is at finding fraud risk than a random control sample, 2025 to 2026 Company's own claim
United StatesWorkingDXC Technology
Assure platform with Claude for insurance claims
8 hours time to build the workers' comp Smart App, 80% right on the first pass Vendor's case study
GermanyIn progressECE Group
Microsoft 365 Copilot pilot
about 70% Share of pilot participants who want to keep using Copilot Vendor's case study
AustraliaWorkingEl Jannah
Agentforce website agent for customer questions
60% share of all inbound requests handled by the website agent Vendor's case study
South KoreaWorkingENK
AI vision inspection of high-pressure cylinders
-22% inspection time for high-pressure cylinders Company's own claim
United StatesIn progressU.S. Food and Drug Administration (FDA)
Elsa agency-wide generative AI tool
FinlandIn progressFinnish Tax Administration (Vero)
AI for document digitisation, tip screening, phone bots and staff assistants
~2.8 million pages of paper tax documents received per year and covered by AI digitisation Company's own claim
ChinaWorkingFutian District Government (Shenzhen)
DeepSeek-based "AI employees" for government services
-90% time to review official documents, as reported by the district Company's own claim
SingaporeIn progressGrab
AI Merchant Assistant and AI Driver Companion
250,000+ drivers across Southeast Asia using the ride-guidance feature weekly, per Grab Company's own claim
ChileWorkingGrupo Falabella
Agentforce customer-service agent on WhatsApp
60% of WhatsApp inquiries resolved autonomously, as stated by Salesforce Vendor's case study
South KoreaWorkingHallacast
AI quality prediction under the autonomous factory programme
10% → 6.5% defect rate Company's own claim
TaiwanWorkingHanlai Foods
AI food-waste recognition at buffet restaurants
-70% food waste per diner at the Haigang buffet, from 140 g before launch to 42 g in February 2026 Company's own claim
South KoreaWorkingHD Hyundai Samho
AI autonomous welding and inspection of rudder trunks
+50% productivity in rudder-trunk welding and production Company's own claim
United StatesIn progressHertz
UVeye AI vehicle damage scanners at rental pickup and return
$440 Charge one customer reported for a wheel scuff, as relayed by The Drive Press reporting
SwedenWorkingHexagon (Asset Lifecycle Intelligence)
SDx2 SaaS platform with AI for engineering documents
90%+ Reduction in facility onboarding time at a customer Vendor's case study
Hong KongWorkingHong Kong Monetary Authority (HKMA) and Cyberport
GenA.I. Sandbox for banks, first cohort
-30% to -80% preparation time for suspicious transaction reports in sandbox trials, as reported from the HKMA findings Regulator, audit or court
Hong KongWorkingHospital Authority (Tuen Mun Hospital)
Generative AI drafting of physiotherapy reports on the HA GenAI platform
12.72 min vs 33.29 min average time per report, AI-assisted group vs manual group (5 staff each, p < 0.001) Company's own claim
SpainIn progressHospital Universitario Morales Meseguer
GPT-4o assistant for structured on-call radiology reports
480 reports written by four residents, alternating manual and LLM-assisted Independent study
United StatesWorkingHubSpot
Claude across engineering, marketing and customer success
up to 40% productivity increase in web development and content creation (illustrative; varies by use) Vendor's case study
United StatesWorkingEchoStar Hughes
Twelve production AI apps on Azure AI Foundry
90% Reduction in sales call audit cost Vendor's case study
South KoreaWorkingHwashin
Predictive maintenance on the battery-case line
-20% product defect rate on the battery-case line Company's own claim
ItalyWorkingIl Foglio
Il Foglio AI, a daily supplement written with ChatGPT
United StatesWorkingInternational Rescue Committee
Offline health dashboards built with Claude Enterprise in Burkina Faso
under 30 minutes vs a full working day time to prepare management-ready analysis Vendor's case study
JapanIn progressEast Japan Railway Company (JR East)
Generative AI recovery support for signal and telecom equipment faults
~50% (expected) expected cut in recovery time for hard-to-diagnose faults, JR East's projection as reported by the press Company's own claim
JapanIn progressKirin Holdings
FJWLA taste-preference AI for beer development
~20 years span of consumer survey and ingredient data used to train the AI, per Kirin Company's own claim
United StatesWorkingKPMG US
Gemini Enterprise firm-wide rollout
~90% Share of KPMG US employees who accessed the tool within two weeks of launch Company's own claim
United StatesWorkingKraft Heinz
TasteMaker generative content platform
8 weeks to 8 hours Concept and marketing content production time, according to Google at Cloud Next 2025 Vendor's case study
South KoreaIn progressKrafton
AI First transformation, GPU cluster and voluntary resignation program
100 billion won+ planned investment in a GPU cluster, per Krafton Company's own claim
United StatesIn progressLand O'Lakes
Oz AI assistant for agronomists
GermanyWorkingLANXESS
AI-based predictive maintenance for critical plant machinery
seven figures savings range reported by LANXESS (exact amount not given) Company's own claim
AustraliaWorkingMacquarie Bank
Gemini Enterprise for all staff
130,000 hours Productivity hours the bank says it returned to staff in about seven months Company's own claim
MalaysiaWorkingMalaysia Ministry of Health
AI-read chest X-ray screening at public health clinics
14,350 people screened with AI-assisted chest X-ray at the seven pilot clinics, per the Health Ministry Company's own claim
IndiaWorkingManipal Hospitals
Gemini-generated nurse shift handover reports
90 min to 20 min Time nurses spend on handover reports per shift, as reported by Manipal and Google Cloud Vendor's case study
JapanWorkingMIXI
Company-wide ChatGPT Enterprise rollout
17,600 hours per month estimated company-wide time saved, from a survey of 338 valid responses Company's own claim
South KoreaIn progressMusinsa
AI-native engineering organization and hiring
67% → 81% share of expected domain keywords in AI answers to 150 internal questions, without and with the shared domain layer Company's own claim
South KoreaWorkingNaver Smartstore sellers
Effect of Naver's AI Shopping Guide on seller sales
+16.5% revenue growth of small sellers after the AI Shopping Guide Independent study
United StatesWorkingNewman's Own
Microsoft 365 Copilot across marketing, legal, logistics and finance
70 hours Saved per month summarizing industry news Vendor's case study
United KingdomIn progressOxford University Hospitals NHS Foundation Trust
Ambient voice technology pilot for clinical documentation
~90% clinicians who reported reduced documentation time (trust says 'nearly 90%'; HTN gives 88% with measurable savings) Company's own claim
United StatesWorkingPacers Sports & Entertainment
Live arena captioning with a custom speech model
1.14% Caption error rate, against an original goal of 10% Vendor's case study
BrazilWorkingParaná State Department of Education (Seed-PR)
AI feedback and grading on the Redação Paraná writing platform
153,000 Texts corrected with AI support in 2025, out of more than 4.6 million written on the platform Company's own claim
KenyaWorkingPenda Health
AI Consult clinical decision support
-16% diagnostic errors among clinicians with AI Consult Company's own claim
United StatesWorkingPentagon Federal Credit Union (PenFed)
Agentforce service agents for staff and members
75% Routine IT requests resolved by the Penny agent for 2,300 employees Vendor's case study
United StatesWorkingCommonwealth of Pennsylvania
ChatGPT Enterprise pilot for state employees
95 min average time employees reported saving on days they used generative AI Company's own claim
GreeceWorkingPeopleCert
CertyPal customer service chatbot
61% increase in first-contact resolution; baseline not disclosed Vendor's case study
PeruIn progressPoder Judicial of Peru (Fifth Constitutional and Social Chamber of the Supreme Court)
CURIA: AI assistant for case analysis and drafting
~1 minute vs up to 3 hours time to produce a ruling draft with CURIA versus the traditional method, as reported by Andina Press reporting
MexicoIn progressPoder Judicial of the State of Querétaro
SonIA: in-house generative AI for drafting court orders
up to 60% expected speed-up of court processes, according to the court; calculation method not disclosed Company's own claim
ArgentinaIn progressPoder Judicial of San Juan Province
JusticIA: in-house generative AI platform for court staff
CzechiaWorkingPrague Airport
Microsoft 365 Copilot and Azure AI for staff
300+ Employees with access to Copilot Vendor's case study
FranceWorkingQonto
Operator and Analyst AI agents for business banking
2X faster bank transfers with the agent, according to Qonto Vendor's case study
JapanWorkingRakuten
Claude Code across engineering teams
79% reduction in time to market Vendor's case study
IsraelIn progressRambam Health Care Campus
INSPIRE, an LLM tool that drafts nerve and muscle test reports (randomized trial)
0.94 vs 0.94 report quality score (0-1), physician plus AI vs physician only; difference not significant (p = 0.32) Independent study
United StatesWorkingRamp
Receipt and invoice OCR built on Azure AI Document Intelligence
30,000 hours manual work saved per month Vendor's case study
United StatesIn progressRogers-O'Brien Construction
Compass in-house AI assistant
5,600+ queries processed from launch to May 2026 Company's own claim
TürkiyeIn progressSabancı Holding
Microsoft Fabric and an AI data agent
30% Fabric adoption within four months of deployment Vendor's case study
United StatesWorkingSalesforce
Agentforce AI agents in its own customer support
9,000 → 5,000 support headcount before and after AI agents, per the CEO Company's own claim
SwitzerlandWorkingSBB (Swiss Federal Railways)
SBB Chat, an LLM customer-service chatbot
~60% share of questions the chatbot resolved without a human, as stated by SBB to SRF Company's own claim
United KingdomIn progressScottish Government
Consult AI analysis of consultation responses
0.76 F1 score of the tool's theme assignments against human reviewers (1.0 is perfect) Company's own claim
MexicoWorkingSheló NABEL
Dynamics 365 and Microsoft 365 Copilot for inventory and customer notes
17% sales increase in the first two months of the year, reported by directors (no baseline given) Vendor's case study
South KoreaWorkingShinhan Diamond
AI inspection of CMP disks for wafer polishing
-33% quality inspection time for CMP disks Company's own claim
CanadaIn progressShopify
CEO memo making AI use a baseline expectation
~7,600 employees at the end of 2025, down from about 8,100 a year earlier Company's own claim
United KingdomWorkingSomerset Council
Magic Notes AI note-taking pilot in children's social care
46% Fall in weekly admin time among 20 pilot staff (council figure) Company's own claim
United KingdomWorkingSomerset Council
Microsoft 365 Copilot for council staff
10 hours time saved per employee per month, reported by Microsoft Vendor's case study
United KingdomWorkingStarling Bank
Scam Intelligence AI fraud checker
+300% rise in the rate at which customers cancelled suspicious marketplace payments with the first version Company's own claim
United StatesWorkingStripe
Claude Code rollout to engineers
4 days vs 10 weeks time for a 10,000-line Scala to Java migration with Claude, against the team's manual estimate Vendor's case study
South KoreaWorkingSurplusGLOBAL
AI in dismantling used chip equipment and sorting parts
+66.7% productivity in equipment dismantling and parts sorting Company's own claim
ItalyWorkingTeamSystem
Power Platform apps and Copilot Studio agents
weeks to days Time to complete the customer cancellation process Vendor's case study
VietnamWorkingTechcombank
Amazon Q Developer coding assistant for IT developers
~600 IT developers using the tool, scaled up from a 50-developer trial Company's own claim
United StatesWorkingTekSynap
Azure AI Search and Azure OpenAI for document work
75% Faster document search, attributed to Azure AI Search Vendor's case study
United KingdomWorkingThames Valley Police and Hampshire & Isle of Wight Constabulary
Bobbi non-emergency AI agent and victim portal
75% Bobbi conversations (about 200 a day) resolved without staff Vendor's case study
United KingdomIn progressUK Department for Business and Trade
Microsoft 365 Copilot trial with 1,000 staff
1,000 Copilot licences issued for the October-December 2024 trial Company's own claim
United StatesIn progressU.S. Department of Veterans Affairs
Automated Decision Support for disability claims
141 to 81 days Average claim processing time since January 2025, as stated by a VA official (not attributed to the tool alone) Company's own claim
United StatesWorkingUnited Wholesale Mortgage (UWM)
Gemini Flash underwriting tool
6 to 14 Loans an underwriter handles per day, before and after the Gemini tool Company's own claim
ChinaWorkingVanke
AI construction management and AI drawing review
50% -> 97% share of Vanke projects under construction covered by AI Zhi Gong, 2025, per the company at its shareholder meeting Company's own claim
United StatesIn progressWells Fargo
Google Agentspace for employees
2,000+ Wells Fargo employees already using Agentspace in August 2025 Company's own claim
United StatesWorkingWingstop
Smart Kitchen with per-restaurant AI demand forecasting
-40% ticket time within four weeks of installation Company's own claim
SwitzerlandIn progressZurich Insurance (Zurich Schweiz)
Microsoft 365 Copilot for Sales with Dynamics 365
about 14,000 hours expected hours saved per year (company estimate) Vendor's case study
NetherlandsWorkingABN AMRO Bank
Customer agent Anna and staff agent Abby on Copilot Studio
3.5 million+ Customer conversations handled by the Anna agent per year Vendor's case study
NigeriaWorkingAccess Holdings
Copilot for Microsoft 365 across the bank
10 days time to deliver a chatbot project with Copilot, down from two to three months, according to Access Vendor's case study
United StatesWorkingAcentra Health
MedScribe appeal letter drafting
11,000 hours Nursing hours saved Vendor's case study
FranceIn progressAlan
Mo AI health assistant with doctor review
15 min time within which a doctor checks Mo's answers Company's own claim
United KingdomWorkingallpay
GitHub Copilot for developers
10% Estimated overall developer productivity increase (company estimate) Vendor's case study
United StatesWorkingAmazon
Java upgrades with Amazon Q Developer code transformation
4,500 developer-years of work saved compared with manual upgrades, by Amazon's estimate Company's own claim
TürkiyeWorkingArchitecht
OBA Suite low-code tools with Azure OpenAI
25 minutes vs 2 days Time for UI/UX prototyping Vendor's case study
AustraliaIn progressAustralian Government (Digital Transformation Agency)
Whole-of-government Microsoft 365 Copilot trial
1/3 share of participants who used Copilot daily Company's own claim
United StatesWorkingAxon
Draft One police report drafting
82% Decrease in time spent on reports in a trial Vendor's case study
TürkiyeWorkingAydem Energy
WhatsApp digital assistant on Azure OpenAI
75% Share of WhatsApp inquiries fully resolved without a live agent Vendor's case study
BrazilWorkingB3
Conversational assistant for investor education
about 10,000 users per day of the assistant, launched February 2024 Vendor's case study
United StatesWorkingBallard Spahr
Ballard X-Ray and Ask Ellis on Azure OpenAI
2 hours Time saved per proposal response Vendor's case study
ArgentinaWorkingBanco Ciudad de Buenos Aires
Microsoft 365 Copilot and AI agents
2,400 hours Hours redirected annually Vendor's case study
BrazilWorkingBanco Inter
AI analysis of core banking software updates
70% reduction in time to analyze and install an update Vendor's case study
GermanyIn progressBASF
PlantGPT AI assistant for chemical plant staff
up to 35 additional plants BASF planned to add by end of 2025 Company's own claim
SpainWorkingBBVA
ChatGPT Enterprise rollout to all staff
~3 hrs time saved per employee per week on routine tasks, as reported by early users Company's own claim
ColombiaWorkingBDO Colombia
BeTIC 2.0 virtual assistant for internal requests
50% Reduction in internal operational burden Vendor's case study
BrazilWorkingBlip
AI-suggested replies for customer conversations
30% to 80% Acceptance rate of AI reply suggestions, early copilot versus current Vendor's case study
AustraliaWorkingBrisbane Catholic Education
Microsoft 365 Copilot for educators and Copilot Chat for students 13+
up to 9.5 hours saved per week on admin and planning, according to Microsoft Vendor's case study
CanadaWorkingCanadian Tire Corporation
ChatCTC internal assistant on Azure OpenAI
30-60 minutes a day Time saved per corporate employee using ChatCTC, according to Microsoft Vendor's case study
SingaporeWorkingCapitaLand Investment
GitHub Copilot and Azure DevOps for developers
25% share of code written by AI Vendor's case study
United StatesWorkingCentro de la Familia de Utah
C-FIT reporting system on Power Platform with a Copilot Studio agent
5x Reduction in daily time on administrative processes Vendor's case study
United StatesWorkingC.H. Robinson
Generative AI for email-based freight orders, quotes and appointments
10,000+ routine email transactions automated per day Company's own claim
United StatesWorkingChipotle Mexican Grill
Ava Cado AI hiring assistant
~75% reduction in time to hire for restaurant roles Company's own claim
United StatesIn progressCity of Hope
LLM platform that summarizes patient histories for onboarding
3 months Time to build the first version of the solution Vendor's case study
United KingdomIn progressClearBank
AI for credit payment recovery claims
80% (expected) Expected reduction in payment recovery processing time Vendor's case study
United StatesIn progressThe Coca-Cola Company
AI-generated "Holidays Are Coming" Christmas ads
56M+ views of the 2024 AI-generated ad reported by NBC News on 18 November 2024 Press reporting
ChileIn progressColbún
Microsoft 365 Copilot pilot with trained champions
ColombiaIn progressCircuit court of Cartagena (Colombian judiciary)
ChatGPT used in a health-coverage ruling
12 guiding criteria the Constitutional Court set for judges' AI use Regulator, audit or court
GermanyWorkingCovestro
AI-run autonomous production line
NetherlandsWorkingDe Alliantie
Generative AI chatbot and call summaries for tenant service
About 9 hours Time saved per week by the chatbot Vendor's case study
United KingdomWorkingDentsu
Predictive analytics copilot on Azure AI Foundry
80% Reduction in analysis time Vendor's case study
NetherlandsWorkingDEPT (for bol)
Sinterklaas toy-book app with an AI custom voice
233% Improvement in engagement over the previous year's holiday campaign Vendor's case study
GermanyWorkingDeutsche Bank
DB Lumina research agent
~5,000 Users across Deutsche Bank Research; target of 10,000+ by end of 2025 Vendor's case study
United StatesIn progressDLA Piper
Microsoft 365 Copilot pilot
Up to 36 hours per week Time saved on content generation and data analysis in early experiments Vendor's case study
United StatesIn progressDow
AI agents that audit freight invoices
43,000 shipments whose 2024 invoice charges were analysed in the proof of concept Vendor's case study
United StatesWorkingDuolingo
AI-generated language courses and the AI-first strategy
148 new language courses launched in April 2025, built in about a year with generative AI Company's own claim
United KingdomWorkingDWF
Microsoft 365 Copilot for all staff
7 days to 7 hours Time for one task, per a DWF employee Vendor's case study
United StatesWorkingEaton
Copilot for writing standard operating procedures
83% Reduction in SOP creation time Vendor's case study
United StatesWorkingeClinicalWorks
AI sorting of incoming faxes
75-85% Share of incoming faxes correctly identified and matched to patients Vendor's case study
NigeriaWorkingEdo State public schools and the World Bank
After-school generative AI tutoring pilot
0.3 SD higher test scores than the control group after six weeks Independent study
GermanyWorkingelunic
shopfloorGPT agents for machine makers
15 minutes Time saved per processed request by the Service Agent Vendor's case study
NetherlandsWorkingEneco
AI chat agent built in Copilot Studio
67% vs 40% Conversations handled without live-agent hand-off, new agent versus previous chatbot Vendor's case study
United StatesWorkingEpiq
Copilot Studio agents for class action claimants and onboarding
About 2,000 hours Onboarding hours saved per month Vendor's case study
SpainWorkingFerrovial
Microsoft Copilot rollout across work centers
90 minutes/week average time saved per employee in the pilot, per the company Company's own claim
United KingdomWorkingFinastra
Copilot for marketing and communications
20% to 50% Employee time saved, depending on the task Vendor's case study
VietnamWorkingFPT Software
Microsoft 365 Copilot for back-office and website work
3.5x Increase in website lead conversion Vendor's case study
JapanWorkingFujitsu
Sales proposal agent on Azure AI Agent Service
67% Productivity gain in sales proposal creation Vendor's case study
South AfricaWorkingGames Global
IT Invest Week workshops on Power Automate and Copilot Studio
22,370 hours per year Time saved across all automated workflows from the two workshops Vendor's case study
TürkiyeWorkingGaranti BBVA
Ugi virtual assistant rebuilt on large language models
6.4 million average monthly Ugi interactions, per BBVA (May 2026) Company's own claim
NetherlandsWorkingGemeente Breda
Microsoft 365 Copilot pilot and Security Copilot
28 hours maximum time saved per employee on some tasks Vendor's case study
United StatesWorkingGeographic Solutions
VOS Sapphire AI resume and case-note assistant
70% increase in resumes created with generative AI since December 2024 Vendor's case study
PhilippinesWorkingGlobe Telecom
Company-wide generative AI and machine learning initiatives, measured for business value
P1.2 billion (~US$19.2 million) measurable benefits from AI initiatives as of August 2026, per Globe (gross, not profit) Company's own claim
IndonesiaWorkingGoTo Group
GitHub Copilot rollout for engineers
7+ hours Average time saved per engineer per week Vendor's case study
United StatesIn progressGreat Southern Bank
Generative AI assistant for commercial lending staff
~150 commercial lending staff using the assistant Company's own claim
ColombiaWorkingHaceb
Wilson, a chatbot assistant for field technicians
5 minutes Estimated time saved per technician visit Vendor's case study
GermanyWorkingHARTING
AI-guided Han Configurator for connector selection
95% Reduction in product configuration time (from 15-20 minutes to one minute) Vendor's case study
AustraliaWorkingHead Start Homes
Microsoft 365 Copilot for a small housing nonprofit
30% or more Productivity increase reported by the management team Vendor's case study
GreeceWorkingHellenic Cadastre
Azure OpenAI assessment of property contracts
15 EUR to 0.11 EUR cost per assessment Vendor's case study
United StatesWorkingHeritage Grocers Group
Lucid Data Hub on Microsoft Fabric for point-of-sale data
$500,000 savings (at least), attributed to the Lucid Data Hub and Microsoft solutions Vendor's case study
CanadaWorkingHero AI
AI triage for psychiatry consults in the emergency department
55% Reduction in wait times for mental-health crisis patients at SickKids Vendor's case study
United StatesWorkingHusch Blackwell
Microsoft Copilot rollout to attorneys
8,800 hours Hours saved on routine tasks in 2024 Vendor's case study
SwedenIn progressHusqvarna Group
Azure Arc, IoT Operations and Factory Companion chatbot
98% faster data deployment (no baseline given) Vendor's case study
United StatesWorkingIndiana University Kelley School of Business
Microsoft 365 Copilot across coursework and career services
10% improvement in student performance in a randomized controlled trial Vendor's case study
United StatesWorkingIntermountain Health
Azure-based AI platform for clinical notes and patient messages
4,300 hours Estimated work hours saved last year Vendor's case study
United KingdomWorkingInvestec
Copilot for Sales for bankers
about 200 hours per year Estimated time saved across the bank, per Investec Vendor's case study
IrelandWorkingRevenue (Irish Tax and Customs)
AI query routing, staff LLM assistant and call summaries
70% to 98% share of queries routed to the correct department, as stated by Revenue and reported by Global Government Forum Company's own claim
United KingdomWorkingJATO Dynamics
Sales Link AI content generator for car dealers
about 32 hours per month Monthly time dealerships saved through automated content generation, according to Microsoft Vendor's case study
JerseyWorkingJersey Business
Copilot for Microsoft 365 in the business application process
40 minutes time saved per new business application Vendor's case study
United StatesWorkingJPMorgan Chase
LLM Suite internal generative AI platform
200,000 employees onboarded to LLM Suite within eight months of launch Company's own claim
GermanyWorkingKUKA
iiQWorks.Copilot for robot programming
up to 80% Reduction in programming time for simple robot tasks Vendor's case study
KuwaitWorkingKuwait Finance House
RiskGPT and Copilot for credit risk
under 1 hour time for a dynamic risk rating of a credit case, down from an average of three days Vendor's case study
FranceWorkingLa Redoute
AI agent for mobile app customer messages
60% Share of mobile app messaging inquiries handled by AI agents without human intervention Vendor's case study
AustraliaWorkingLa Trobe University
Retrieval-augmented research assistant on autism papers with watsonx
8.7x cost saving from building in-house with watsonx Assistant versus outsourcing Vendor's case study
FranceWorkingLegrand
Gaia and Elia AI tools for product data and sales support
60% Reduction in time to generate product data with Gaia, according to Microsoft Vendor's case study
United StatesWorkingLenovo
AI chat and Copilot in Premier Support
20% Reduction in average handling time Vendor's case study
South KoreaWorkingLG Uplus
AI contact center
47 s → 5 s average wait to reach a human agent, 2024 vs 2026 Company's own claim
United KingdomWorkingLloyds Banking Group
Vertex AI machine learning and generative AI platform
18+ Generative AI systems put into production since the platform launched, as of April 2025 (12 more expected by end of June) Company's own claim
United StatesWorkingLyft
Claude-based customer support assistant
over 87% reduction in customer support time reported by Lyft Vendor's case study
Saudi ArabiaWorkingMa'aden
Microsoft 365 Copilot and Copilot Studio agents
2,200 hours Maximum hours saved in one month in the first phase Vendor's case study
AustraliaWorkingMacquarie University
Virtual Peer student chatbot
9.45% higher average exam score for students who used the bot in the two weeks before the exam, after controlling for past results (university pilot) Vendor's case study
ItalyWorkingMAIRE
Microsoft 365 Copilot rollout with a Human in the Loop portal
800 hours working hours saved per month in the initial phase with 300 licenses Vendor's case study
United Arab EmiratesWorkingMajid Al Futtaim Retail
Azure OpenAI and Power BI for pricing, offers and feedback analysis
USD 1 million annual savings reported by Microsoft Vendor's case study
TaiwanWorkingMediaTek
Phi small language models in Dimensity 9400 chips
>50% Faster AI processing than the previous model (12 tokens per second before) Vendor's case study
United KingdomWorkingMedigold Health
Azure OpenAI consultation report drafting
About 15 seconds Time to generate a report from a clinician's consultation notes Vendor's case study
IndiaWorkingMeesho
AI voice bot for customer support calls
~60,000 customer calls handled per day, per Meesho Company's own claim
CzechiaWorkingMews
Microsoft Sentinel with Azure OpenAI for threat detection
50% Reduction in false positives Vendor's case study
United StatesWorkingMiami Dade College
Microsoft 365 Copilot for faculty, staff and students
15% increase in student pass rates in first-semester STEM and advanced analytics courses Vendor's case study
South AfricaWorkingMilpark Education
Omnichannel student support desk with AI routing and Copilot
80,000+ cases resolved in the first four months after go-live Vendor's case study
MalaysiaWorkingMinsawi Industries
AI process control at a palm oil mill
~RM1.6 million/year estimated cut in processing costs from lower oil losses and maintenance, per the plantation minister Regulator, audit or court
JapanWorkingMitsubishi Tanabe Pharma
Azure OpenAI for security alert translation and summary
10 min to 1 min time to check one security incident Vendor's case study
United StatesIn progressMondelez International
In-house generative AI tool for marketing content
30% to 50% (expected) expected cut in marketing content production cost, per a Mondelez executive (company estimate) Company's own claim
United KingdomWorkingMondra
Sherpa chatbot for product carbon emissions
18% Cut in production emissions of one customer's lasagne after reformulation Vendor's case study
United StatesWorkingMontgomery County, Maryland
Monty 2.0 resident chatbot
35–45% → 10–15% Unanswered-query rate, before and after Vendor's case study
United KingdomWorkingMorula Health
Copilot for medical writing
2 posts per week (from 1 per about 3 weeks) Blog output of one marketing associate, as she describes it Vendor's case study
United KingdomWorkingNational Zakat Foundation
Copilot Studio chatbot and application review agents for aid grants
80% Reduction in wait time for aid disbursement Vendor's case study
United KingdomWorkingNatWest Group
Cora+ generative AI virtual agent on watsonx Assistant
up to 150% improvement in customer satisfaction on some of the questions Cora+ answers Vendor's case study
United KingdomWorkingNetwork Rail
insight data and machine learning tool for track maintenance
50% increase in engineers' speed of understanding data Vendor's case study
CanadaWorkingNexJ Health
Azure migration and Azure AI Foundry for AI health coaching
35% reduction in hosting costs from autoscaling Vendor's case study
United KingdomWorkingNHS Grampian, University of Aberdeen and Kheiron Medical Technologies
Mia AI in breast cancer screening
12% additional cancers found compared with routine practice, among 10,889 patients Vendor's case study
United StatesWorkingThe ODP Corporation
Personal Assistant and HR, sales and retail chatbots on Azure AI Foundry
$800,000 net new annual business reported from the sales assistant Vendor's case study
United StatesWorkingOneDigital
AI Coworkers agent platform for consultants
hundreds of hours Time saved, as reported by Microsoft; it also gives 1,000 person-hours per year without explaining the difference Vendor's case study
United StatesWorkingOntada (McKesson)
ON.Genuity platform to extract data from oncology documents
months to one week time to market for new data products Vendor's case study
CanadaWorkingOntarioMD (Ontario primary care practices)
AI scribe evaluation in primary care
70–90% reduction in time on paperwork reported by participating clinicians Company's own claim
United StatesWorkingOperation Smile
Power Apps, Azure OpenAI and Fabric for medical mission data
15-20 minutes Time to complete a report, down from 4-5 hours Vendor's case study
TürkiyeWorkingPegasus Airlines
FlyBot, Hero and Peggy chatbots on Azure OpenAI
2x Virtual assistant customer satisfaction Vendor's case study
AustraliaWorkingPetbarn (Greencross)
PetAI pet care advice assistant
New ZealandWorkingPGG Wrightson
SkyCount drone livestock counting
around 97% Counting accuracy first time Vendor's case study
South AfricaWorkingPublic Investment Corporation
Microsoft 365 Copilot for investment work
95% Less time to produce meeting minutes Vendor's case study
PolandWorkingPKO Leasing
Dynamics 365 Contact Center with Copilot call summaries
550+ hours per month Time saved by Copilot call summaries Vendor's case study
QatarWorkingQatar Charity
Cloud call center with Copilot Studio and Dynamics 365
30% lower average handle time Vendor's case study
United KingdomWorkingRecordsure
Project Unity: single Azure stack for AI products
25% Total Azure production cost relative to the former monthly cloud cost for one tier-one bank Vendor's case study
United KingdomWorkingRoyal National Institute of Blind People (RNIB)
Mailings: AI conversion of letters to braille, audio and large print
up to 2 weeks to as little as 3 hours Time to convert a document, before and after Vendor's case study
United KingdomWorkingRolls-Royce
Azure Databricks analytics and AI blade inspection
30% increase in machine utilization from AI-optimized blade inspection Vendor's case study
South KoreaWorkingSamsung SDS
Brity Copilot work assistant
-75% time to summarise meetings and write minutes in internal use (reported as more than 75%) Company's own claim
Saudi ArabiaWorkingSanabil Investments
Microsoft 365 Copilot rollout
~70% Share of employees using Copilot regularly within two months Vendor's case study
SwedenWorkingSandvik
Manufacturing Copilot on Azure OpenAI
30% Average productivity gain Vendor's case study
FinlandWorkingSanoma
AI-written, synthetic-voice local weather forecasts for radio
78 additional forecasts produced per day Vendor's case study
United StatesWorkingSayvant
Generative AI charting and discharge instructions for emergency departments
50,000 hours emergency clinician hours saved Vendor's case study
South KoreaWorkingSeegene
Azure OpenAI and AI agents for diagnostic R&D
75% reported workload reduction in diagnostic product planning Vendor's case study
South KoreaIn progressShinhan Bank
AI ONE staff assistant and AI branch
~100,000 banking knowledge items organised for the GPT-based staff Q&A Company's own claim
United StatesWorkingSolutionHealth
DAX Copilot ambient clinical documentation
56% Improvement in average documentation time across nearly 60,000 encounters Vendor's case study
JapanWorkingSquare Enix
Slack chatbot for game engine questions
Under 100,000 yen per month Total running cost including peripheral services Vendor's case study
United KingdomWorkingSt Helens Borough Council
Magic Notes AI note-taking, from pilot to 450-staff rollout
3.7 hours Time saved per week per pilot practitioner (17 staff) Company's own claim
United StatesWorkingStarKist
Board planning platform on Azure replacing spreadsheet planning
16 hours to under 1 planning cycle length Vendor's case study
FranceWorkingTalan
Microsoft 365 Copilot for client-facing and support staff
80%+ Share of licensed users who use Copilot every day Vendor's case study
United StatesIn progressTeladoc Health
Copilot, Power Automate and Power BI
Up to 5 hours per week Time team members can save Vendor's case study
United StatesWorkingTextron Aviation
TAMI maintenance assistant on Azure OpenAI
20 min to 1-2 min Time to complete troubleshooting, before and after TAMI Vendor's case study
JapanWorkingToshiba
Microsoft 365 Copilot rollout with Viva Insights
~10,000 employees using Copilot (initial target 5,000) Vendor's case study
JapanIn progressToyota Motor Corporation
O-Beya multi-agent system for powertrain engineers
~800 Powertrain engineers with access since January 2024 Vendor's case study
United StatesWorkingTrace3
Microsoft Copilot for recruiting and daily work
up to 3 weeks to a couple of days Time to screen applicant résumés and respond, before and after Copilot Vendor's case study
TürkiyeWorkingTüpraş
Company-wide Microsoft 365 Copilot
5,000 hours Hours saved per month across the workforce (company estimate) Vendor's case study
DenmarkIn progressUdbetaling Danmark (UDK) and ATP
Algorithmic fraud-control models for social benefits
up to 60 models Algorithmic models used by UDK and ATP for fraud control, per Amnesty Independent study
United KingdomIn progressUK Home Office
Asylum Case Summarisation and Asylum Policy Search AI tools
23 minutes (32%) time saved per case with the summarisation tool versus the comparison group Company's own claim
IndonesiaWorkingUniversitas Terbuka
AI tutor on Azure inside its Moodle learning system
about 100,000 students supported across 500 classes Vendor's case study
United KingdomWorkingUniversity of Manchester
Phased Microsoft 365 Copilot rollout
98% reduction in admin burden for a 90-minute senior leadership meeting, per a Programme Management Office analyst Vendor's case study
BrazilWorkingVale
Conceição 2 'Model Plant' with AI process control (Itabira)
+25% plant productivity gain in under two years of the pilot, per Vale Company's own claim
FranceWorkingValeo
Gemini for Workspace and Gemini Code Assist
35%+ Share of Valeo's code that is AI-generated, as of April 2026 Company's own claim
United StatesWorkingVirtual Dental Care
Smart Scan dental screening
75% Reduction in administrative paperwork for school scans Vendor's case study
NorwayWorkingVisma
GitHub Copilot for software development
up to 50% faster creation of new code, according to Visma Vendor's case study
NorwayWorkingWallenius Wilhelmsen
Microsoft 365 Copilot and Viva rollout
80% Copilot active usage after a seven-week Viva Amplify campaign Vendor's case study
United StatesWorkingWalmart
Generative AI for product catalog data
850M+ product catalog data points created or improved with large language models Company's own claim
United StatesWorkingWarner Bros. Discovery
Caption AI workflow for Max
up to 50% Reduction in captioning costs, as stated by the two companies Company's own claim
BrazilWorkingXP Inc.
Microsoft 365 Copilot rollout
9,000+ hours Hours saved Vendor's case study
CzechiaWorkingZákladní škola Aš Hlávkova
Microsoft 365 Copilot for lesson planning and paperwork
3x faster lesson preparation Vendor's case study
IndiaWorkingAir India
AI.g generative AI virtual assistant
97% customer sessions handled with full automation, without a human agent Vendor's case study
NetherlandsWorkingAlbert Heijn
AI demand forecasting and dynamic markdowns to cut food waste
250,000 kg Food waste avoided per year by Dynamic Markdown Vendor's case study
CanadaWorkingBritish Columbia Investment Management Corporation (BCI)
Microsoft 365 Copilot and custom Azure OpenAI assistants
84% of Copilot users reporting a 10-20% productivity increase (user survey) Vendor's case study
United StatesWorkingBeth Israel Lahey Health
ChatPPGD clinical document search app
98% Document search accuracy of ChatPPGD responses to attending staff Vendor's case study
GermanyIn progressBosch
AI and generative-AI synthetic images for plant quality inspection
-15% cycle time during new-line ramp-up at Hildesheim using AI-based data analysis, per Bosch (earlier AI work) Company's own claim
BrazilWorkingBradesco
BIA virtual assistant rebuilt on generative AI
82% share of first-level customer requests resolved with generative AI, per Bradesco's head of customer experience (Oct 2025) Company's own claim
United KingdomWorkingCapita
GitHub Copilot for software developers
15 to 25% productivity improvement for developers modifying existing code, according to Microsoft Vendor's case study
FranceWorkingCdiscount
GitHub Copilot, product sheet recategorization and pre-sales chatbot
23 million of 66 million Product files recategorized after ten months Vendor's case study
BrazilWorkingControladoria-Geral da União (CGU)
Alice: AI screening of public tenders
190,000+ purchase processes analysed in 2023, per the CGU Company's own claim
TaiwanWorkingChi Mei Medical Center
A+ copilots for doctors, nurses and pharmacists on Azure OpenAI
30 patients a day patients a pharmacist can see, up from 15 Vendor's case study
CanadaWorkingCineplex
Automation center with Power Automate and Copilot Studio
30,000+ hours Hours saved per year across automations Vendor's case study
BelgiumIn progressColruyt Group
Self-driving pallet trucks in distribution centres, developed with STILL
30 self-driving pallet trucks in daily use for two years, per KION Vendor's case study
AustraliaWorkingCommonwealth Bank of Australia
AI scam and fraud protection for customers
-76%+ customer scam losses in the second half of fiscal 2025 compared with the peak in the first half of fiscal 2023 Company's own claim
SwitzerlandIn progressCoop (Switzerland)
ML demand forecasting for fresh produce at distribution centers
14.5 WAPE weighted absolute percentage error of Vertex AI Forecast on the proof-of-concept test set Vendor's case study
MexicoWorkingCrediclub
The Watcher, an AI audit of branch meetings
96.1% reduction in monthly audit expenses (about $40,668 to $1,597) Vendor's case study
United StatesIn progressCurrent (formerly Crete Professionals Alliance)
Buying accounting firms and equipping them with AI
-31% average reduction in tax preparation time at firms piloting AI for 2025 tax-year returns Company's own claim
United StatesIn progressCustomers Bank
OpenAI-built automation of lending, onboarding and payments
~28,000 h labor hours freed by OpenAI-built tools, about 15 full-time positions Company's own claim
JapanWorkingDaiichi Sankyo
In-house generative AI system DS-GAI
Over 80% Survey respondents saying it improved their productivity and accuracy Vendor's case study
United StatesWorkingDairy Farmers of America
Microsoft 365 Copilot for office staff
up to 20 hours Time saved per month on routine tasks, reported by some employees Vendor's case study
SingaporeIn progressDBS Bank
CSO Assistant, a generative AI assistant for call-centre staff
up to 20% expected reduction in call handling time once fully deployed, per DBS Company's own claim
United Arab EmiratesWorkingDubai Electricity and Water Authority (DEWA)
Rammas virtual employee powered by generative AI
95% customer satisfaction in the first half of 2024, per DEWA Company's own claim
FranceWorkingFrench public finance directorate (DGFiP)
Foncier innovant: aerial-image detection of undeclared swimming pools
20,000+ undeclared pools detected in the nine-department pilot, per DGFiP Company's own claim
United Arab EmiratesWorkingDubai Police
AI in 29 administrative operations, the Amna virtual officer and AI accident reporting
29 administrative operations integrated with AI systems, per Dubai Police (June 2024) Company's own claim
AustraliaWorkingGHD
Copilot for Microsoft 365 early access and RFP responses
41% Users saving time in their workday Vendor's case study
BrazilWorkingGlobo
Microsoft 365 Copilot rollout and employee automation
90% reduction in time to validate financial data (one use case) Vendor's case study
FranceWorkingGojob
Aglae candidate pre-qualification assistant
60% to 95% placement rate, as reported by Gojob Vendor's case study
SingaporeWorkingGovTech Singapore (Open Government Products)
Pair AI assistant for public officers
98,527 monthly active users in Q2 2026 Company's own claim
MexicoIn progressGrupo Bimbo
Internal policy copilot on Azure OpenAI
~2 weeks build time of the policy copilot, per Microsoft Vendor's case study
United StatesIn progressGunderson Dettmer
ChatGD in-house generative AI app
<$10,000 projected annual cost for the whole firm, excluding internal engineering Company's own claim
SwitzerlandWorkingHelvetia
Clara chatbot on GPT
150,000+ messages expected in Clara in 2023, almost double the previous year Company's own claim
United KingdomIn progressHighfields Farm
AI camera mobility scoring for dairy cows
80%+ agreement between the system's mobility scores and trained human scorers on three UK farms (6,040 scores) Independent study
United KingdomIn progressHiscox
Generative AI lead underwriting model
3 days → 3 min time to produce a lead quote in the proof of concept, before and after Company's own claim
ChinaWorkingHongsheng Toy (Yiwu)
AI-translated sales videos for overseas buyers
+10-20% revenue in the second half of 2023 compared with the first half, as stated by the owner Company's own claim
South KoreaWorkingHyundai Department Store
AI copywriter Lewis
2 weeks → 3-4 h time to produce a first draft of copy, measured in a two-week internal pilot Company's own claim
United StatesIn progressIgniteTech
Company-wide AI mandate and workforce rebuild
~80% share of staff replaced within about a year, reported by Fortune (the company gave no exact number) Press reporting
NetherlandsIn progressING
Generative AI customer service chat assistant
+20% more customers served than through usual customer support in the first seven weeks Company's own claim
United StatesWorkingIntertape Polymer Group
Factory CoPilot chat interface on Sight Machine data platform
up to 50% Initial observation: reduction in platform onboarding time Vendor's case study
United StatesWorkingKaiser Permanente (The Permanente Medical Group)
Ambient AI scribe for clinical notes
~16,000 hours of documentation time saved, estimated over October 2023 to December 2024 Company's own claim
JapanIn progressKajima Corporation
Kajima ChatAI in-house generative AI chat
~1,000 questions per weekday on average, three months after launch Company's own claim
IndiaWorkingKerala Motor Vehicles Department
Safe Kerala AI traffic enforcement cameras
726 cameras installed, at a cost of Rs 230 crore (675 of them AI cameras) Press reporting
FranceWorkingLa Poste
Microsoft 365 Copilot across job functions
2,000 Total Copilot users Vendor's case study
BrazilWorkingLocaliza&Co
Microsoft 365 Copilot rollout
8.3 hours per month Average working hours saved per employee Vendor's case study
IrelandWorkingMater Misericordiae University Hospital
Aidoc AI screening of emergency CT scans
15,600+ scans analysed by the software, as reported in December 2023 Company's own claim
United StatesWorkingModerna
Company-wide ChatGPT Enterprise rollout and merged HR-technology function
80%+ share of employees who adopted the internal mChat chatbot before ChatGPT Enterprise Company's own claim
DenmarkWorkingMolslinjen
AI analytics toolbox for ferry pricing and capacity
15-20 million DKK Additional earnings per year (about $2.6-3.2 million) Vendor's case study
CzechiaWorkingMONETA Money Bank
Tom voicebot for the contact centre
4,000+ hours Banker time saved in the first three months after launch Vendor's case study
United StatesWorkingMorgan Stanley
AI @ Morgan Stanley Assistant for financial advisors
98% financial advisor teams that had adopted the assistant (June 2024) Company's own claim
JapanWorkingNagase Brothers
English Writing Bootcamp graded by Azure OpenAI
20 seconds average correction response time at peak use Vendor's case study
DenmarkWorkingNovo Nordisk
NovoScribe generative AI for clinical study reports
-90% writing time for clinical study reports Vendor's case study
United StatesWorkingNsure.com
Power Platform automation and Copilot Studio chatbot
>60% Reduction in manual processing time Vendor's case study
United KingdomWorkingOctopus Energy
Generative AI for customer emails (Magic Ink and Arlo)
~35% share of customer emails written with Magic Ink's help (2024) Company's own claim
United KingdomWorkingOrbital Witness
Orbital Copilot for property due diligence
up to 70% Time saved by legal teams on property diligence, as claimed by Microsoft (method not given) Vendor's case study
GermanyWorkingOtto Group
ogGPT internal generative AI assistant
10,000+ monthly active users of ogGPT Company's own claim
JapanWorkingPanasonic Connect
ConnectAI in-house generative AI assistant
~788,000 h work hours saved in fiscal 2025 (company estimate) Company's own claim
United StatesWorkingPresidio
Microsoft 365 Copilot rollout and custom copilots
1,200 hours Hours saved per month among Copilot users Vendor's case study
ItalyWorkingSACE
Copilot, Viva and an HR chatbot for a four-day week trial
3.7 hours weekly time spent on email per employee, down from 7.2 hours in 2023 Vendor's case study
United StatesWorkingSandia National Laboratories
SandiaAI Chat on Azure OpenAI
~17,000 employees with access by May 2024 Vendor's case study
South AfricaWorkingSanlam
GitHub Copilot and Azure DevOps for engineers
20–30% engineer time saved, self-reported estimate Vendor's case study
DenmarkWorkingSaxo Bank
GitHub Copilot and Microsoft 365 Copilot
~30% Team-wide share of GitHub Copilot code suggestions accepted Vendor's case study
JapanIn progressSeven-Eleven Japan
Generative AI for new product planning
-80% internal meeting time in the first department using the system Company's own claim
JapanWorkingShiseido
VOYAGER formulation AI for cosmetics R&D
80%+ share of Shiseido researchers using the formulation AI, per the company (Sept 2024) Company's own claim
IndiaIn progressSikshana Foundation
Shiksha copilot, a lesson-plan assistant for Karnataka teachers
5-15 minutes lesson prep time for most pilot teachers, down from an hour or more (survey of 30) Vendor's case study
AustraliaIn progressSouth Australia Department for Education
EdChat school chatbot with content safety controls
approx. 20% share of trial students actively using EdChat (about 1,500 students and 150 teachers in eight schools, eight weeks) Vendor's case study
AustriaWorkingSPAR ICS
AI demand forecasting and SPAR app
90% Inventory prediction accuracy of the forecasting system Vendor's case study
JapanIn progressSuper Hosokawa
Shared demand forecasting trial across the supply chain
0.52% to 0.20% waste rate for tofu and fried products, overall versus combined ordering Vendor's case study
BrazilWorkingTelefônica Brasil (Vivo)
I.Ajuda AI assistance for call center agents
9% Reduction in average handling time for individual customers Vendor's case study
IndonesiaWorkingTelkomsel
Veronika virtual assistant on Azure OpenAI Service
19% to 45% share of customer self-service interactions after adding Azure OpenAI, per Telkomsel Company's own claim
DenmarkWorkingTopsoe
Internal ChatGPT-style assistant on Azure OpenAI
85% share of office employees using AI solutions within seven months of launch Vendor's case study
AustraliaWorkingTorrens University Australia
Generative AI to standardise course content on the MyLearn platform
A$2.4 million Savings from automating content standardisation, reported by Microsoft Vendor's case study
JapanIn progressToyota Systems
Generative AI for core-system code updates (with Fujitsu)
-50% work time for code updates versus manual work, in the trial Company's own claim
GermanyWorkingtrivago
trivago Copilot internal AI assistant
8 days Average working days saved per employee in 2023, self-reported Vendor's case study
United StatesIn progressUnitedHealth Group (UnitedHealthcare)
nH Predict algorithm used in Medicare Advantage post-acute care decisions
SwedenWorkingVolvo Group
Azure AI document processing
10,000 hours Manual hours saved since launch (over 850 per month) Vendor's case study
JapanWorkingYokosuka City
City-wide ChatGPT in the staff chat tool
~80% surveyed staff who said it made their work more efficient and wanted to keep using it Company's own claim
United StatesWorkingZapier
Company-wide AI adoption and AI-fluency hiring standard
97% AI adoption among employees reported in December 2025 Company's own claim
IndiaWorkingARMMAN
Machine learning to decide who gets live health-worker calls in the mMitra program
23,003 participants in the seven-week field study Independent study
ThailandWorkingBangkok Metropolitan Administration and NECTEC
Traffy Fondue AI-routed citizen complaint platform
1.37M complaints received nationwide by May 2025 Company's own claim
United StatesIn progressCJB Industries
Production data platform and generative AI for batch sheets
$30,000/mo savings from preventive maintenance enabled by the data platform (a chiller breakdown avoided) Company's own claim
IndiaIn progressDigi Yatra Foundation
Facial recognition entry and boarding at Indian airports
29% enrolled flyers who said they were signed up without knowing it Independent study
South KoreaIn progressHyundai Engineering & Construction
AI video analysis of site CCTV for safety and quality
United StatesWorkingJohn Deere
See & Spray targeted herbicide spraying
59% average herbicide savings in 2024 compared with broadcast spraying, on corn, soybean and cotton fields Company's own claim
South KoreaWorkingK-water
AI-run water treatment plants
KRW 11.1B yearly operating cost savings across 43 regional plants Company's own claim
South KoreaWorkingLG Electronics
AI production system at LG Smart Park in Changwon
+20% productivity after the Smart Park build-out Company's own claim
ChinaWorkingMidea Group
AI vision and sound inspection at the Hefei washing machine plant
-36% customer-reported defect rate at the Hefei plant Company's own claim
FinlandWorkingNCC
Buildots AI progress tracking on Finnish building projects
-70% manual reporting time reduction reported by Buildots Vendor's case study
South KoreaWorkingNeovision
AI vision inspection of contact lenses at the Osong factory
~1% to ~0.01% final defect rate before and after AI inspection, per the company's vice president (about 100 to 200 defective units per million) Company's own claim
United StatesIn progressNational Football League Players Association (NFLPA)
AI review of practice footage for rule violations, built with Xoriant
up to 73% expected cut in time spent studying footage (anticipated, not yet measured) Vendor's case study
MexicoIn progressJalisco Health Services (OPD)
RETINA-IA: AI screening for diabetic retinopathy
1-2 days time to pre-diagnose and refer a patient, per the IDB case study Independent study
IndiaWorkingGovernment of Telangana and Digital Green
Saagu Baagu AI advisory for chilli farmers
+21% chilli yield per acre among participating farmers Company's own claim
TaiwanWorkingTri-Service General Hospital (National Defense Medical Center)
AI-enabled ECG alert for hospitalized patients at high risk of death
3.6% vs 4.3% 90-day mortality, AI alert group vs usual care, per the trial as reported in a peer-reviewed economic analysis Independent study
United KingdomWorkingAge UK
AI transcription for Telephone Friendship Service call checks
9,500 hours staff time saved, across 23,000 Telephone Friendship Service calls assessed Vendor's case study
TaiwanWorkingChina Medical University Hospital
Intelligent Anti-Microbial System (iAMS) for sepsis and antibiotic decisions
22 deaths avoided per year among about 1,600 emergency patients with bacteremia (hospital estimate) Company's own claim
South KoreaWorkingCoupang
AI demand forecasting and automated fulfillment
~100% orders delivered next day or faster in 2021 Company's own claim
NetherlandsWorkingIngka Group (IKEA)
Billie AI assistant and retraining of call centre staff as design advisers
47% share of call centre queries handled by Billie over about two years, per Ingka Company's own claim
South KoreaWorkingKT
AI call assistant for small shops
20,000+ businesses using the service six months after launch Company's own claim
Costa RicaWorkingPoder Judicial of Costa Rica
AI classifier for filings in debt-collection courts
~140,000 documents classified per month, as reported by the judiciary's IT directorate Company's own claim
PolandIn progressŻabka Group
Żabka Nano checkout-free stores
50 Żabka Nano stores open by July 2022, about a year after the first Company's own claim
South KoreaWorkingChosun Refractories
AI inspection of X-ray images on the KAMP platform
1.5 → 0.5 min inspection time per X-ray judgment Company's own claim
ChileWorkingCodelco
Machine learning for ore processing at Chuquicamata
~8,000 t additional copper a year at Chuquicamata from the platform Company's own claim
NorwayWorkingEquinor
AI in industrial operations
$130M value created and savings from AI in 2025, including licence partners Company's own claim
BelgiumWorkingKBC Group
Kate digital assistant
600,000+ queries handled by Kate per month (2025) Company's own claim
JapanWorkingOpen House Group
In-house AI tool that generates housing flyers
11,250 hours/year reduction in flyer-making time, as reported by the company to ITmedia (figure as of 2021) Company's own claim
MalaysiaIn progressCourts of Sabah and Sarawak
AI sentencing recommendation pilot
~1/3 share of cases in which judges followed the AI recommendation, per Khazanah Research Institute Independent study
South AfricaWorkingSouth African Revenue Service (SARS)
AI and machine-learning risk screening of tax refunds
R101 billion impermissible refunds prevented in 2023/24 through SARS risk management work, per SARS; not split out by AI Company's own claim
South KoreaWorkingShinhan Bank
AI voice agent Solly in the call centre
95% share of outbound notification calls handled by the AI Company's own claim
DenmarkIn progressCopenhagen Emergency Medical Services
Machine-learning alert for cardiac arrest during 112 calls
90.5% vs 93.1% dispatcher recognition of confirmed cardiac arrest without vs with the alert (P = .15, not significant; researchers also reported 93.7% for the alert arm) Independent study
South KoreaWorkingE-mart
SAIcast AI demand forecasting and automatic ordering
92/98 product groups where AI beat manual forecasts in the 2019 two-store pilot Company's own claim
FinlandIn progressCity of Helsinki (Helsinki City Library)
Intelligent Material Management System for library collections
1.8 million Volumes in the library collection the system manages (about) Company's own claim
KenyaWorkingJacaranda Health
PROMPTS AI-assisted maternal health helpdesk
18 nurses who monitor, audit and answer PROMPTS messages around the clock Press reporting
South KoreaWorkingKakao Mobility
AI taxi dispatch on Kakao T
14.2% → 73.7% Kakao T Blue's share of franchise taxis, end-2019 to end-2021, as found by the regulator Regulator, audit or court
United StatesWorkingMSU Federal Credit Union
Fran virtual assistant for members
75% share of member conversations the assistant handles Vendor's case study
South KoreaWorkingPOSCO
AI-controlled smart blast furnace
+240 t daily molten-iron output added at the AI-controlled No. 2 blast furnace Company's own claim
GermanyWorkingSiemens
AI quality prediction at the Amberg electronics plant
99.999% production quality level the plant reports Company's own claim
United StatesIn progressStarbucks
Deep Brew personalization and store operations AI
16M active Rewards members receiving personalized order suggestions in 2019 Vendor's case study
United StatesWorkingBank of America
Erica virtual financial assistant
3B+ cumulative client interactions since the 2018 launch (August 2025) Company's own claim
GreeceWorkingCube RM
Tender matching with Azure OpenAI and cognitive services
10% Average revenue increase for customers Vendor's case study
DenmarkWorkingDanske Bank
Machine-learning fraud detection
-20–30% false positives after the machine-learning models went into production Company's own claim
CanadaWorkingImmigration, Refugees and Citizenship Canada (IRCC)
Advanced analytics triage of overseas temporary resident visa applications
87% How much faster routine files can be assessed for eligibility (IRCC figure) Company's own claim
IsraelWorkingMaccabi Healthcare Services
ColonFlag blood-test model to flag people at high risk of colorectal cancer
79,671 Maccabi members overdue for screening whose records were scored Independent study
United KingdomWorkingNFU Mutual
Copilot for Sales and Dynamics 365 for member records and emails
30-90 seconds Average time saved per email Vendor's case study
ChinaWorkingPing An Property & Casualty Insurance
Credit-based smart auto claims
95% accuracy Ping An reported for AI image-based loss assessment Company's own claim
United KingdomWorkingShell
Predictive maintenance on the C3 AI platform
13,000+ pieces of equipment monitored by the program in 2026 Vendor's case study
South KoreaWorkingSOCAR
AI-based fleet pricing, placement and inspection
50 → 1,000–2,000 cars managed per employee, from founding to 2025 Company's own claim
ThailandIn progressThailand Ministry of Public Health (national diabetic retinopathy screening programme)
Deep-learning eye screening at primary care clinics, built with Google Health
91.4% vs 84.8% sensitivity for vision-threatening disease, deep-learning system vs retina specialist over-readers, in the prospective study Independent study
United Arab EmiratesWorkingADNOC
AI tools across the oil and gas value chain
US$500M value ADNOC attributes to AI in 2023 Company's own claim
ChinaWorkingJD.com (JD Logistics)
Unmanned warehouses near Shanghai
~1,000 robots in the automated Asia No. 1 warehouse in Jiading Company's own claim
United StatesWorkingJPMorgan Chase
COiN contract intelligence for commercial loan agreements
360,000 hours annual work by lawyers and loan officers that the software took over Company's own claim
JapanIn progressKewpie
AI inspection of diced potatoes for baby food
18,000+ line photos of diced potatoes used to train the model Company's own claim
BrazilWorkingNoHarm
AI prescription screening for hospital and clinic pharmacists
4x prescriptions a lone pharmacist in Caracaraí said he could clear with the tool Press reporting
United KingdomWorkingUnilever
AI screening of early-career applicants with Pymetrics and HireVue
50,000 hours candidate interview time saved over 18 months, according to HireVue Vendor's case study
United StatesWorkingCentraCare
Dragon Medical One and DAX Copilot for clinical documentation
5.67 minutes Average time saved per encounter with DAX Copilot (survey of 27 users) Vendor's case study
United StatesWorkingGeorgia State University
Pounce admissions text chatbot
-21.4% summer melt in the chatbot group compared with the control group Independent study
New ZealandWorkingHalter
Smart collars for virtual fencing and herd monitoring
1M+ cattle wearing Halter collars, on more than 2,000 farms Company's own claim
United StatesWorkingHumana
Watson voice agent for provider calls
7,000+ Voice calls per business day from 120 providers Vendor's case study
United StatesWorkingIBM
AskHR employee support agent
94% common employee questions resolved by AskHR without a person (containment rate) Company's own claim
IndiaIn progressTelangana state government
Samagra Vedika welfare eligibility algorithm
1.86 million existing food security cards cancelled in 2014-2019, reportedly without notice (plus 142,086 rejected new applications) Press reporting
United StatesWorkingUPS
ORION delivery route optimization
100M miles annual reduction in miles driven expected at full deployment Company's own claim
CanadaWorkingIntact Financial
AI models for pricing, risk selection and underwriting
C$200M+ recurring annual benefits management attributes to AI models Company's own claim
JapanIn progressKoike family cucumber farm
Home-built deep learning cucumber sorter
~70% sorting accuracy in real use on the farm Company's own claim
South KoreaWorkingKurly
Machine learning demand forecasting for fresh food
0.4% fresh-food waste rate in 2023, down from the 1% range in earlier years Company's own claim
United StatesWorkingLemonade
AI Jim claims bot
98% share of claims where AI Jim takes the first notice of loss (end of 2023) Company's own claim
ChinaWorkingMYbank
"310" collateral-free loans for small businesses
3 min / 1 s / 0 time to apply, time to approve and people involved in the approval under the "310" model Company's own claim
SwedenIn progressFörsäkringskassan (Swedish Social Insurance Agency)
Machine-learning risk scores for benefits fraud control
South KoreaWorkingLS ELECTRIC
Cheongju smart factory
7,500 → 20,000 daily output of 38 low-voltage product items Company's own claim
United StatesWorkingNetflix
Recommendation and personalization system
~80% share of hours streamed where the recommender system influenced the choice Company's own claim
Hong KongWorkingMTR Corporation
AI engine for night-time engineering works scheduling
51%+ estimated efficiency improvement in the track possession planning process Company's own claim
Similar setbacks
United StatesStoppedNew York City
MyCity business chatbot
~$600,000 reported cost of building the chatbot's foundations Press reporting
NetherlandsStoppedUber
Automated driver account deactivation
€825M fine imposed by the Dutch Data Protection Authority (€824,990,000) Regulator, audit or court
United StatesStoppedButler Snow LLP
Filings with ChatGPT-supplied citations in an Alabama prison lawsuit (Johnson v Dunn)
United StatesStoppedChicago Sun-Times (Chicago Public Media)
Licensed summer reading insert written with an AI agent
10 of 15 books Titles on the printed list that do not exist Press reporting
AustraliaScaled backCommonwealth Bank of Australia
Call centre voice bot and related job cuts
45 customer service roles first declared redundant, then kept Company's own claim
AustraliaStoppedDeloitte Australia
AI-assisted government assurance report
A$97,000+ amount Deloitte refunded to the department, per a department spokesperson Regulator, audit or court
SingaporeStoppedDL Law Corporation
Generative AI used in legal research for court submissions
S$800 personal costs ordered against the claimants' counsel, payable to the defendant within 14 days Regulator, audit or court
United StatesStoppedDoNotPay
Subscription chatbot marketed as the world's first robot lawyer
$193,000 Monetary relief DoNotPay must pay under the final order Regulator, audit or court
United StatesStoppedInstacart
Eversight AI item price tests run by retailers on Instacart
up to 23% Price gap for the same item between shoppers, per the Groundwork, Consumer Reports and More Perfect Union study (Instacart disputes the framing) Independent study
United StatesStoppedK&L Gates and Ellis George
Supplemental brief built on AI-drafted research (Lacey v State Farm)
$31,100 Total awarded: about $26,100 in special master fees plus $5,000 toward defense costs Regulator, audit or court
SwedenScaled backKlarna
AI customer service assistant
2/3 share of customer service chats handled by the assistant in its first month (2.3 million conversations) Company's own claim
AustraliaStoppedKmart Australia
Facial recognition at store entrances and returns counters to catch refund fraud
28 Kmart stores where the facial recognition system ran between June 2020 and July 2022 Regulator, audit or court
United StatesStoppedLuka Inc. (Replika)
Replika AI companion chatbot
€5 million Administrative fine on Luka Inc. Regulator, audit or court
South AfricaStoppedApplicant's law firm in Mavundla v MEC (KwaZulu-Natal)
AI-assisted legal research for a High Court filing
7 of 9 cited case authorities that did not exist Regulator, audit or court
NetherlandsStoppedMcDonald's Netherlands
AI-generated Christmas ad 'It's the Most Terrible Time of the Year'
South KoreaScaled backMinistry of Education (South Korea)
AI digital textbooks in schools
~33% share of schools nationwide that adopted AI textbooks in 2025 (another report says 34%) Company's own claim
United StatesStoppedMorgan & Morgan
Motions citing cases generated by the firm's in-house AI platform (Wadsworth v Walmart)
$3,000 Fine on the drafting lawyer, who also lost his pro hac vice admission Regulator, audit or court
South AfricaStoppedCounsel for Northbound Processing (Northbound Processing v SA Diamond and Precious Metals Regulator)
AI legal research tool used to draft court heads of argument
2 non-existent cases found in the heads of argument, per the court as reported by ITWeb Regulator, audit or court
United StatesStoppedPolitico
AI Live Summaries and Capitol AI Report-Builder
60 days advance notice the union contract requires before introducing AI tools that materially affect job duties Regulator, audit or court
JapanScaled backSakana AI
AI CUDA Engineer, an AI system for speeding up GPU code
~3x slower speed of the 150x example when a user on X re-ran it, as reported by press Press reporting
ColombiaStoppedTribunal Superior of Sincelejo (Civil-Family-Labour Chamber)
Court order containing unsupported quotations from existing rulings
2 Supreme Court rulings cited by the tribunal that did not contain the quoted reasoning Regulator, audit or court
United StatesStoppedWorkado (formerly Content at Scale AI)
AI Content Detector sold as 98 percent accurate
53% Accuracy on general-purpose content found in independent testing, per the FTC complaint Regulator, audit or court
CanadaStoppedAir Canada
Website customer service chatbot
CA$812.02 total Air Canada was ordered to pay, including interest and tribunal fees Regulator, audit or court
United StatesScaled backAmazon
Just Walk Out checkout in Amazon Fresh stores
United StatesStoppedCody Enterprise
Reporter's use of AI to write news stories
7 stories stories by the reporter with AI-generated quotes from six people, identified in the paper's ongoing review Company's own claim
ItalyStoppedComune di Trento
Marvel and Protector AI surveillance research projects
EUR 50,000 fine imposed by the Italian data protection authority Regulator, audit or court
United KingdomScaled backDPD
AI customer service chatbot
ItalyStoppedFoodinho (Glovo)
Algorithmic management of delivery riders
€5M fine imposed by the Garante in November 2024 Regulator, audit or court
United StatesStoppedLos Angeles Unified School District
Ed, an AI chatbot for families, built by AllHere
$3 million of a $6 million contract Paid to AllHere by the time Ed was shut down, out of a five-year contract Press reporting
United StatesStoppedMcDonald's
AI voice ordering at the drive-thru with IBM
100+ restaurants where the AI order taker was tested Company's own claim
United KingdomStoppedNHS England
NHS.UK Reviews automoderation tool
0.99 recall, 0.85 precision Detection of suicide and self-harm ideation in reviews Company's own claim
PolandStoppedOFF Radio Kraków
Radio station run by AI-generated presenters
~1 week how long the AI-presenter format ran (22 to 28 October 2024) against a planned three months Press reporting
United KingdomStoppedSerco Leisure
Facial recognition and fingerprint scanning to record staff attendance and pay
2,000+ Employees whose biometric data was processed, across 38 leisure facilities Regulator, audit or court
United StatesScaled backTaco Bell
Voice AI drive-thru ordering
500+ US drive-through locations with AI voice ordering Company's own claim
AustraliaStoppedDepartment of Families, Fairness and Housing (Victoria)
Child protection worker's use of ChatGPT for a court report
about 100 documents Other child protection documents where the worker may have used ChatGPT, per the department's review Company's own claim
United StatesStoppedThe Arena Group (Sports Illustrated)
Licensed product reviews under AI-generated author profiles
-22%+ fall in The Arena Group's share price after the report, as reported by CBS News Press reporting
BrazilScaled backFederal Court of the 1st Region (Acre), Brazil
Judge's use of ChatGPT to research case law for a ruling
United StatesStoppedChevrolet of Watsonville
ChatGPT-powered sales chatbot
$1 price at which the chatbot "agreed" to sell a 2024 Chevrolet Tahoe after a user rewrote its instructions Press reporting
NetherlandsStoppedCity of Amsterdam
Smart Check risk model for welfare applications
~1,600 welfare applications run through the model in the live pilot, per MIT Technology Review's reporting Press reporting
United StatesStoppedCNET
AI-written finance explainers
41/77 AI-written articles that received corrections Press reporting
United StatesStoppedGannett
LedeAI automated high school sports recaps
ChinaStoppediTutorGroup
Automated tutor applicant screening
$365,000 settlement paid to applicants rejected because of age Regulator, audit or court
South KoreaScaled backKB Kookmin Bank
AI chatbots and callbots in the contact centre
~240 outsourced call-centre agents who received dismissal notices in November 2023 Press reporting
United StatesStoppedLevidow, Levidow & Oberman
ChatGPT legal research for a court brief
$5,000 penalty imposed on the two lawyers and the firm by the court Regulator, audit or court
United StatesStoppedNational Eating Disorders Association (NEDA)
Tessa chatbot to replace the staffed helpline
United StatesStoppedRite Aid
In-store facial recognition for theft prevention
5 years ban on using facial recognition for surveillance Regulator, audit or court
South KoreaStoppedSamsung Electronics
Employee use of ChatGPT and other generative AI tools
United StatesStoppedVanderbilt University (Peabody College)
ChatGPT-drafted condolence email after the Michigan State shooting
BrazilStoppedViaQuatro (São Paulo Metro Line 4-Yellow)
Interactive ad doors with facial detection
R$ 100,000 fine set by the 2021 first-instance ruling Regulator, audit or court
ArgentinaStoppedCity of Buenos Aires government
Fugitives Facial Recognition System (SRFP)
1,924 people identified by the system by 4 March 2020, per the city security secretary Company's own claim
United KingdomStoppedFood Standards Agency (UK)
Food Hygiene Rating Scheme AI model (alpha pilot)
AustraliaStoppedBunnings
In-store facial recognition against repeat offenders
63 stores in NSW and Victoria where faces were scanned Regulator, audit or court
ItalyStoppedDeliveroo Italy
Algorithmic order assignment and shift booking for riders
EUR 2.5 million fine imposed by the Garante in July 2021 Regulator, audit or court
NetherlandsStoppedDutch Tax and Customs Administration
Childcare benefits risk classification model
10,000s parents and carers wrongly accused of benefits fraud Independent study
SpainStoppedMercadona
Facial recognition pilot in supermarkets
EUR 2.5 million fine proposed by the AEPD, which Mercadona paid to close the procedure Regulator, audit or court
NetherlandsStoppedCity of Rotterdam
Machine-learning risk scoring of welfare recipients
about 50% How much more accurate than random selection, per Rotterdam's internal documents cited by Lighthouse Reports Company's own claim
South KoreaStoppedScatter Lab
Iruda AI chatbot
KRW 103.3M penalty surcharge and fines imposed by the privacy regulator in April 2021 Regulator, audit or court
United StatesStoppedZillow
Zillow Offers home-buying business (iBuying)
$304M inventory write-down in Q3 2021 for homes bought above expected resale prices Company's own claim
AustriaStoppedPublic Employment Service Austria (AMS)
AMAS job-seeker prospects scoring model
~€2.5 million value of the work lost when AMS had to delete AMAS data, per AMS head Johannes Kopf Company's own claim
JapanScaled backHenn na Hotel (H.I.S. group)
Robot-staffed hotel
~1/2 share of the hotel's robots retired from early 2019 Press reporting
JapanStoppedRecruit Career (Recruit Holdings)
Rikunabi DMP Follow: offer-decline scores for job seekers
7,893 students whose consent was not obtained, per the regulator's finding Regulator, audit or court
United StatesStoppedAmazon
Machine-learning résumé screening tool
10 yrs period of past résumés the models learned from, mostly from men Press reporting
ArgentinaScaled backPublic Prosecution Service of the City of Buenos Aires
Prometea legal drafting system
130 → 490 cases handled per month before and after Prometea Company's own claim
United StatesStoppedThe University of Texas MD Anderson Cancer Center
Oncology Expert Advisor built on IBM Watson
$62M paid to IBM and PwC for the project, according to the audit Regulator, audit or court
ChinaScaled backMeituan
Delivery rider dispatch algorithm
60→38 min longest delivery window at one Meituan station, 2016 vs 2018, as reported by Renwu Press reporting
United StatesScaled backStitch Fix
Algorithm-assisted personal styling
-45% active clients, from about 4.17 million in July 2021 to about 2.28 million in August 2026 Company's own claim