United StatesTechnology and telecom2025 – ongoingEchoStar Hughes
Twelve production AI apps on Azure AI Foundry
Hughes cuts sales call audit costs 90% and expects over 35,000 hours saved a year
Problem
Hughes Network Systems, a division of EchoStar, had costly manual call audits and heavy contact center and field support workloads.
Approach
The team built 12 production apps on Azure AI Foundry. They include a sales call audit system, churn analysis, call summaries and virtual assistants for field technicians.
Results
90%Reduction in sales call audit cost
35,000+ hoursExpected annual work hours saved by production solutions (projection)
Takeaway
Sales call audit costs fell from $26 to $2 per hour. The annual hours figure is a projection.
Categories
- Size
- Large enterprise
- Industry
- Technology and telecom
- Business function
- Customer serviceProduction and quality
- Innovation type
- Process innovation
- AI technology
- Generative AIComputer vision
- Adoption
- Co-developed with a partner
- Evidence
- Vendor's case study
Sources
Source summaries
[1]Microsoft26 Jun 2025
Microsoft describes 12 apps Hughes built on Azure AI Foundry. It reports lower audit costs and projected hours saved.
Full details are in the original sources.
Added 25 Oct 2026 · Updated 25 Oct 2026