JerseyProfessional services2024 – ongoingJersey Business
Copilot for Microsoft 365 in the business application process
Jersey Business saved 40 minutes per application with Copilot in six of seven steps
Problem
Jersey Business provided free advice to local businesses with a small team. Searching its 13 years of business documents took time.
Approach
Staff used Microsoft Copilot for Microsoft 365 to search the document archive. Copilot helped with six of the seven steps in the new business application process.
Results
Takeaway
A small advisory team used Copilot across most application steps and to search its document archive. Microsoft reported a saving of 40 minutes per application.
Categories
- Size
- Small business
- Industry
- Professional services
- Business function
- Internal work and knowledge managementCustomer service
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Vendor solution
- Evidence
- Vendor's case study
Sources
Source summaries
Microsoft reported that Jersey Business used Copilot to search 13 years of documents and assist with six of seven application steps. It reported a saving of 40 minutes per application.
Full details are in the original sources.
