United KingdomPublic sector2024 – ongoingRoyal National Institute of Blind People (RNIB)
Mailings: AI conversion of letters to braille, audio and large print
RNIB cuts document conversion from up to two weeks to as little as three hours
Problem
Converting documents into braille, audio, large print and Welsh needed custom code and manual fixes. This took a lot of staff time.
Approach
RNIB built Mailings on Azure AI Document Intelligence, which extracts content from PDFs and scans. Azure AI Speech and Neural Voice produce audio. An RNIB employee reviews each conversion before it goes to publishing and braille embossing.
Results
Takeaway
About 2 million people in the UK live with sight loss. A person still checks every conversion.
Categories
- Industry
- Public sector
- Business function
- Production and quality
- Innovation type
- Process innovationProduct and service innovation
- AI technology
- Computer visionConversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Vendor's case study
Sources
Source summaries
Microsoft explains how RNIB uses Azure AI services to produce accessible documents. Conversion time fell from up to two weeks to as few as three hours.
Full details are in the original sources.
