SwedenManufacturing2024 – ongoingSandvik
Manufacturing Copilot on Azure OpenAI
Sandvik reports an average 30% productivity gain with Manufacturing Copilot
Problem
Employees and customers had to dig through years of product documentation for CAM software brands such as Cimatron, GibbsCAM and SigmaNEST.
Approach
Sandvik built one shared service on Azure OpenAI Service and Azure AI Search that answers in natural language. It also supports sales, customer support and training, in 19 languages.
Results
30%Average productivity gain
50%Less time to onboard new salespeople
Takeaway
Sandvik reports a 30% average productivity gain and 50% less time to onboard new salespeople.
Categories
- Size
- Large enterprise
- Industry
- Manufacturing
- Business function
- Customer serviceMarketing and sales
- Innovation type
- Product and service innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Vendor's case study
Sources
Source summaries
[1]Microsoft19 Mar 2025
Microsoft describes Sandvik's shared documentation assistant for its CAM software brands. It cites productivity and onboarding gains.
Full details are in the original sources.
Added 25 Oct 2026 · Updated 25 Oct 2026
