United KingdomPublic sector2024 – ongoingSt Helens Borough Council
Magic Notes AI note-taking, from pilot to 450-staff rollout
St Helens extends AI note-taking tool to 450 frontline staff after a pilot saved 3.7 hours a week
Problem
Occupational therapists and social workers spent long hours writing up assessments and care plans after each visit.
Approach
From November 2024 to January 2025, 17 practitioners in occupational therapy, adult and children's social care tried Beam's Magic Notes. The council then rolled it out to 450 frontline staff, all of whom complete training first.
Results
Takeaway
The report function helped 28 practitioners draft 249 education, health and care plans, according to the council. The savings figures come from the council's own pilot of 17 people.
Categories
- Industry
- Public sector
- Business function
- Production and qualityInternal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
The council describes a 17-person pilot of Magic Notes and its extension to 450 staff. It lists time savings, usage counts and staff feedback.
Full details are in the original sources.