SpainFinance and insurance2026 – ongoingAegon
InfiniteWatch AI Insights for website fault detection
Aegon turned 3 unexplained website problems into prioritized tickets in its first week with InfiniteWatch
Problem
Aegon's dashboards showed where customers abandoned website processes without explaining whether they had lost interest or encountered technical problems.
Approach
Aegon deployed InfiniteWatch AI Insights on its website. The system analyzed customer interactions and created prioritized tickets with evidence and proposed fixes. One ticket concerned a province selector that left a registration form unable to advance.
Results
Takeaway
The initial result was a set of actionable fault reports. Aegon did not disclose how many affected customers subsequently completed registration.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- IT and R&DCustomer service
- Innovation type
- Process innovation
- AI technology
- AI agents
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
Coverager reported the website deployment and its initial fault tickets. Aegon's Head of Growth described 3 issues becoming concrete tickets with supporting evidence and proposed solutions.
Full details are in the original sources.
