BelgiumFinance and insurance2025 – ongoingAgeas
UK AI models for claims handling and fraud detection
Ageas reported approximately GBP 8 million in annual gross benefits from its UK AI models
Problem
Ageas needed to detect fraudulent claims while improving claims handling. These activities formed part of its wider effort to improve insurance operations through AI.
Approach
Ageas embedded nearly 90 AI models in its UK business to support fraud detection and claims handling. Its full-year 2025 results attributed approximately GBP 8 million in annual gross benefits to those models.
Results
Takeaway
Ageas reported benefits for the model portfolio as a whole. It did not separate the contribution of fraud detection from claims handling.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Finance, risk and legalCustomer service
- Innovation type
- Process innovation
- AI technology
- Predictive analytics and ML
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
Ageas described AI deployments supporting insurance operations across its markets. It reported nearly 90 embedded UK models for fraud detection and claims handling, generating approximately GBP 8 million in annual gross benefits.
Full details are in the original sources.
