TürkiyeConsumer goods2025 – ongoingArçelik (Beko)
AI Technician Coach and spare-part forecasting for after-sales service
Beko said AI forecasting raised spare-part availability by 5% in 2025 across more than 450,000 SKUs
Problem
Beko runs after-sales service in 58 countries and manages a portfolio of more than 450,000 spare-part SKUs. Technicians lose time searching for repair information.
Approach
Beko gave service technicians an AI-supported Technician Coach that suggests repair solutions, about 800 a day across its global operations. It also used AI-powered forecasting and integrated planning for spare parts. Beko said the tools do not replace technicians' expertise or judgment.
Results
Takeaway
Beko tied the spare-part gain to forecasting together with integrated planning, and gave no time-saving figure for the Technician Coach.
Categories
- Size
- Large enterprise
- Industry
- Consumer goods
- Business function
- Customer serviceLogistics and supply chain
- Innovation type
- Process innovation
- AI technology
- Generative AIPredictive analytics and ML
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
Beko's release on its global after-sales network. It describes the Technician Coach, which produces about 800 repair-solution recommendations a day, and says spare-part availability improved by 5% in 2025 with AI-powered forecasting and integrated planning across more than 450,000 SKUs.
Full details are in the original sources.
