AustraliaPublic sector2024 – ongoing

Department of Health, Disability and Ageing

Microsoft 365 Copilot departmental rollout

Australia's health department reached 99% of its Copilot rollout by February 2026

WorkingRegulator, audit or court

Problem

Departmental staff performed document and meeting work that the department identified as suitable for low-risk AI assistance.

Approach

The department trialled Microsoft Copilot and reported on the trial in 2024. Its broader rollout included communications and learning plans during 2025. A November 2025 survey collected staff estimates of time saved, while the national auditor later reported rollout completion.

Results

99%rollout completion as of February 2026, reported by the national auditorRegulator, audit or court[1]

30 minutes or moreestimated weekly time saved by the majority of respondents to the department's November 2025 surveyCompany's own claim[1]

Takeaway

Deployment progress and productivity evidence came from different measures. The reported time savings were staff estimates rather than independently timed tasks.

Sources

Artificial Intelligence and Medicare Benefits Integrity
Australian National Audit Office21 Sep 2026Regulator, audit or court document

Source summaries

[1]Australian National Audit Office21 Sep 2026

The auditor reported that the Copilot rollout was 99% complete by February 2026 and under budget. It also recorded the department's survey finding that most respondents estimated weekly savings of 30 minutes or more.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026