IrelandFinance and insurance2026 – ongoingBank of Ireland
Benefits Finder tax-refund discovery
Bank of Ireland reported €55m in potential tax refunds identified through Benefits Finder
Problem
Customers could miss tax credits and reliefs they were entitled to claim.
Approach
The bank launched an AI-enabled Benefits Finder in April 2026. Customers could access it free through the bank's website to identify possible entitlements.
Results
€55mpotential refunds identified, per the bank
Takeaway
Identified refunds were potential entitlements, not confirmed payments.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Customer service
- Innovation type
- Product and service innovation
- AI technology
- Recommendation and personalization
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
[1]Bank of Ireland30 Apr 2026
The bank announced a free AI-enabled service for finding tax entitlements. It made Benefits Finder available through its website.
[2]Bank of Ireland21 Oct 2026
The bank reported potential refunds. It did not report payments received.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026
