United StatesHealthcare and life sciences2025 – ongoingBeth Israel Lahey Health
Heidi AI scribe for clinician documentation
At Beth Israel Lahey, 74% of surveyed Heidi users reported less work outside scheduled hours
Problem
Clinical documentation added administrative work and contributed to physician burnout. The health system prioritized improving clinicians' work experience.
Approach
Beth Israel Lahey introduced Heidi's standalone AI scribe in stages beginning in January 2025. Use was voluntary, with training and specialty-specific templates. Clinicians reviewed and approved generated documentation and remained responsible for its accuracy.
Results
Takeaway
The pilot tested voluntary adoption before full EHR integration. Its reported workload benefits came from user surveys.
Categories
- Size
- Large enterprise
- Industry
- Healthcare and life sciences
- Business function
- Production and qualityInternal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
Heidi describes a six-month trial offered to 1,000 clinicians and its voluntary rollout. It reports that 74% of surveyed users experienced less work outside work hours, with clinicians responsible for reviewing generated notes.
Full details are in the original sources.