BrazilTechnology and telecom2024 – ongoing

Blip

AI-suggested replies for customer conversations

Brazilian messaging platform Blip raised acceptance of AI reply suggestions from 30% to 80%

WorkingVendor's case studyVendor ↗

Problem

Blip needed to use its data better, ship features faster, scale reliably and keep security tight to hold customer trust.

Approach

Blip uses Azure OpenAI Service to suggest replies based on each customer's conversation history. The platform runs as microservices on Azure Kubernetes Service and is moving from .NET Core to .NET 8.

Results

30% to 80%Acceptance rate of AI reply suggestions, early copilot versus currentVendor's case study[1]

1 billion+Messages processed each monthVendor's case study[1]

Takeaway

Blip processes more than 1 billion messages a month. A finance customer's copilot produced twice as many loans as the control group.

Sources

Blip adopts Azure OpenAI Service, migrates to .NET 8 for superior customer experience
Microsoft31 Jan 2025Vendor publication

Source summaries

[1]Microsoft31 Jan 2025

Microsoft reports that Blip added generative AI reply suggestions and was moving to .NET 8. Acceptance of the suggestions rose to 80%.

Full details are in the original sources.

Added 25 Oct 2026 · Updated 25 Oct 2026