United StatesHealthcare and life sciences2025 – ongoingBristol Myers Squibb
Internal ChatGPT customized with company documentation
Bristol Myers Squibb reported about 16,000 users of its internal ChatGPT tool
Problem
Employees needed answers grounded in relevant company documentation, including curated prescribing information.
Approach
BMS used OpenAI models through Microsoft Azure and customized its internal tool with company documentation. Its technology chief described answers drawing on curated product information and IT helpdesk policies.
Results
Takeaway
The user count established uptake; BMS did not report measured time savings for this tool.
Categories
- Size
- Large enterprise
- Industry
- Healthcare and life sciences
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
Greg Meyers described BMS's internal ChatGPT deployment using OpenAI through Azure. He reported about 16,000 employees or active users and explained how company documentation informed answers.
Full details are in the original sources.