United KingdomHealthcare and life sciences2024 – ongoingBritish Heart Foundation
Microsoft 365 Copilot staff productivity pilot
British Heart Foundation tested Copilot with about 300 employees
Problem
Staff spent time finding documents and keeping up with communications. Meeting-heavy roles left less time for project work.
Approach
BHF piloted Microsoft 365 Copilot for meeting notes and document drafts. Employees also used it to find information across Microsoft applications. Staff refined generated drafts with their own expertise.
Results
about 300employees testing Copilot, according to Microsoft
up to 30 minutespotential daily time savings estimated by pilot users, rather than measured savings
Takeaway
The pilot established staff use, while time savings remained participants' estimates of potential benefits.
Categories
- Industry
- Healthcare and life sciences
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
[1]Microsoft10 Nov 2024
Microsoft described a Copilot trial involving about 300 employees. Participants estimated potential savings of up to 30 minutes daily from assisted office work.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026