CanadaEnergy and utilities2025 – ongoingBrookfield Infrastructure Partners
AI service and booking automation in residential infrastructure
Brookfield said AI service and booking automation helped increase new sales by $14 million
Problem
Brookfield's North American residential decarbonization infrastructure business was seeking to improve margins and streamline operations. Service and booking work formed part of those operations.
Approach
Brookfield rolled out an AI-based tool that automated service and bookings in its U.S. operations. It said the tool helped drive an increase in new sales alongside broader operating improvements. The supplier and development arrangement were not disclosed.
Results
Takeaway
Brookfield attributed part of the sales increase to booking automation. It did not isolate the tool's contribution from other changes.
Categories
- Size
- Large enterprise
- Industry
- Energy and utilities
- Business function
- Customer serviceMarketing and sales
- Innovation type
- Process innovation
- AI technology
- Robotics and automation
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
Brookfield reported deploying an AI tool for service and bookings in U.S. residential infrastructure operations. It said the tool helped drive a $14 million increase in new sales.
Full details are in the original sources.
