New ZealandPublic sector2024 – ongoingCallaghan Innovation
GovGPT business-support chatbot
Callaghan Innovation's GovGPT pilot was unavailable by February 2025
Problem
Small and midsize businesses needed an easier way to find government information and support services.
Approach
The government launched GovGPT as a public chatbot pilot in September 2024. By February 2025, visitors were told the service was no longer available. Officials said it had always been a temporary pilot and that its future remained undecided.
Results
No published figures
Takeaway
The service stopped, but officials did not attribute the closure to technical performance. They described a pilot with a limited operating period.
Categories
- Industry
- Public sector
- Business function
- Customer service
- Innovation type
- Product and service innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Government support program
- Evidence
- Press reporting
Sources
Source summaries
Interest.co.nz observed that GovGPT was unavailable and questioned government officials about its closure. The minister described a 3-month pilot, while Callaghan Innovation said no decision had been made about its future.
Full details are in the original sources.
