United KingdomPublic sector2025 – ongoing

Camden Council

RentSense rent arrears prioritisation pilot

Camden piloted a supplier's AI tool to rank rent arrears cases

In progressVendor's case study

Problem

Camden's rent arrears were close to £18 million in December 2023, the second highest in London.

Approach

The council runs Mobysoft's RentSense next to its NEC housing system to rank arrears cases for housing officers. The pilot is set for six months, with a tuning step after two weeks. The council completed its data protection assessment in March 2024.

Results

95%+Typical accuracy claimed by Mobysoft across over 230 social landlordsVendor's case study[1]

Takeaway

Camden tested AI to rank arrears cases alongside its existing housing system. Mobysoft's accuracy claim does not measure the Camden pilot's results.

Sources

Camden Council: RentSense - Algorithmic Transparency Record
GOV.UK (Camden Council)28 Jan 2025Government publication

Source summaries

[1]GOV.UK (Camden Council)28 Jan 2025

Camden planned a six-month RentSense pilot to rank rent arrears cases for housing officers. Mobysoft claimed typical accuracy of over 95% across more than 230 social landlords.

Full details are in the original sources.

Added 25 Oct 2026 · Updated 25 Oct 2026