ItalyFinance and insurance2021 – ongoingCassa Centrale Group
Prestipay AI chatbot for consumer-credit customer assistance
Prestipay reported more than 8,000 customer interactions through its AI chatbot
Problem
Prestipay needed to handle customer-assistance requests while developing its consumer-credit operations. Its lending business served customers through participating banks and online channels.
Approach
The Cassa Centrale subsidiary introduced an AI system for incoming assistance requests. A specifically designed and configured chatbot handled more than 8,000 interactions during the activity described in its 2021 accounts.
Results
Takeaway
The interaction count established that the chatbot was in use. Prestipay did not disclose how many requests it resolved or how much staff time it saved.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
Prestipay's accounts identified Cassa Centrale Banca as its controlling shareholder and described an AI customer-assistance system. They reported more than 8,000 interactions through a purpose-configured chatbot.
Full details are in the original sources.
