JapanHealthcare and life sciences2024 – ongoingChugai Pharmaceutical
Chugai AI Assistant for employee work and clinical-trial inquiry responses
Chugai's AI assistant reduced clinical-trial inquiry drafting work by about 57%, AWS reported
Problem
Staff spent substantial time finding similar questions and preparing responses to inquiries following clinical-trial notifications.
Approach
Chugai and AWS Professional Services built an assistant on Amazon Bedrock. It offered multiple language models through one interface and used retrieval-augmented generation with internal data to draft inquiry responses.
Results
Takeaway
The reported reduction applied to inquiry-response drafting, rather than all work performed by assistant users.
Categories
- Size
- Large enterprise
- Industry
- Healthcare and life sciences
- Business function
- Internal work and knowledge managementIT and R&D
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Partner co-development
- Evidence
- Vendor case study
Sources
Source summaries
AWS described the assistant and its internal-data retrieval functions. It reported 6,000 users by October 2024 and about 57% less work in a clinical-trial inquiry drafting use case.
Full details are in the original sources.
