CanadaMedia and entertainment2023 – ongoing

Cineplex

Automation center with Power Automate and Copilot Studio

Cineplex saved over 30,000 hours a year with automated workflows

WorkingVendor's case studyVendor ↗

Problem

Guest refund requests and vendor invoice checks were handled by hand. Incomplete inquiry emails set off long email chains between departments.

Approach

Cineplex set up an automation center of excellence on Power Platform. It built a refund copilot in Copilot Studio and generative AI flows that sort inquiry emails and invoices. More than 100 staff build solutions, and an annual hackathon feeds new ideas.

Results

30,000+ hoursHours saved per year across automationsVendor's case study[1]

5,000 hoursHours saved per year by the refund solutionVendor's case study[1]

Takeaway

Cineplex reports more than 400 solutions and over 30,000 hours saved a year. The refund copilot cut handling from 5-15 minutes to under a minute per request.

Sources

Cineplex customer story (Power Automate)
Microsoft26 Mar 2024Vendor publication

Source summaries

[1]Microsoft26 Mar 2024

Microsoft reports how Cineplex built an automation program on Power Platform. Cineplex reported more than 400 solutions and over 30,000 hours saved a year.

Full details are in the original sources.

Added 25 Oct 2026 · Updated 25 Oct 2026