United StatesFinance and insurance2026 – ongoingCitizens Financial Group
AI coding tools for software engineers
Citizens said deployed AI tools made its engineers 30% more productive
Problem
Citizens wanted to develop software faster while competing with banks that spent more on technology.
Approach
The bank deployed AI tools to support code development. President Brendan Coughlin discussed Copilot and Claude as rapidly changing options, while describing a longer-term shift toward engineers supervising coding agents.
Results
Takeaway
The productivity claim covered tools already deployed. Citizens did not explain the measurement method or assign the gain to a specific product.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- IT and R&D
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
Banking Dive interviewed Citizens President Brendan Coughlin about AI deployment. He attributed a 30% engineering productivity improvement to deployed tools and discussed the changing capabilities of coding products.
Full details are in the original sources.