United StatesHealthcare and life sciences2024 – ongoingCleveland Clinic
Ambient AI documentation for ambulatory clinicians
Cleveland Clinic selected Ambience after a documentation pilot across more than 80 specialties
Problem
Writing medical notes added administrative work to patient visits. Cleveland Clinic wanted clinicians to spend more of that time interacting with patients.
Approach
Cleveland Clinic evaluated AI documentation systems during 2024 and selected Ambience for a phased rollout to US ambulatory clinicians in 2025. The software recorded appointments and drafted notes and patient summaries. Providers had to review and approve each note, and patients could decline recording.
Results
Takeaway
Clinicians reported less burnout during the pilot, but Cleveland Clinic did not disclose a measured reduction in documentation time.
Categories
- Size
- Large enterprise
- Industry
- Healthcare and life sciences
- Business function
- Production and qualityInternal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
Cleveland Clinic announced its selection of Ambience following a pilot across more than 80 specialties and subspecialties. It described mandatory provider review and a phased ambulatory rollout, without publishing quantified productivity results.
Full details are in the original sources.