CanadaTechnology and telecom2026 – ongoingClio
Maven AI agents for customer chat support
Maven reported that Clio's AI agents answered more than 80% of chat inquiries autonomously
Problem
Clio's scripted chatbot required manual updates and struggled with a growing product range. Routine inquiries also consumed time needed for complex technical support.
Approach
Clio adopted Maven's generative AI agents and connected them to Salesforce and its knowledge base. After a customer pilot, Clio expanded deployment globally. Unanswered questions passed to employees with the conversation history.
Results
Takeaway
Clio retained an AI analyst to review conversations and update the knowledge base. The vendor did not disclose the measurement period for its reported results.
Categories
- Industry
- Technology and telecom
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Generative AIAI agents
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
Maven described Clio's rollout from pilot to global chat support. It reported autonomous handling above 80% and 60% more tickets solved than the previous chatbot.
Full details are in the original sources.
