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DenmarkTravel and aviation2015 – ongoing

Copenhagen Airport

Machine-learning prediction of baggage timestamps

Copenhagen Airport put machine-learning baggage predictions into production in 2016

WorkingVendor case study

Problem

The airport reached its luggage-handling capacity during summer 2015. Ground handlers needed better timing estimates to use existing capacity more effectively.

Approach

Copenhagen Airport and Netcompany developed a proof of concept using baggage-handling data. The model predicted baggage timestamps to support handling decisions and entered production in 2016. The supplier said its predictions became more accurate than those made by experienced airport staff.

Results

No published figures

Takeaway

The initial project addressed a specific baggage-handling bottleneck before the partners expanded their airport-management work. No quantified capacity gain was disclosed for this model.

Categories

Business function
Production and quality
Innovation type
Process innovation
Evidence
Vendor case study

Sources

Source summaries

[1]diginomica20 Dec 2023

The report traced the partners' baggage-prediction work from a 2015 capacity problem to production in 2016. The supplier described improved prediction accuracy, without giving a numerical comparison.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026
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