MexicoFinance and insurance2023 – ongoing

Crediclub

The Watcher, an AI audit of branch meetings

Mexican lender Crediclub cuts monthly audit costs 96% with an AI meeting reviewer

WorkingVendor's case studyVendor ↗

Problem

Crediclub could review only about 20 branch meetings a day by hand across more than 150 branches.

Approach

In 2023 the company built The Watcher on Azure. It records and transcribes branch meetings, stores them in SharePoint and Azure Cosmos DB, and uses GPT models to pull out topics and score things such as attendee engagement and decision-making. It serves 800 sales advisors and 150 branch managers.

Results

96.1%reduction in monthly audit expenses (about $40,668 to $1,597)Vendor's case study[1]

150 per hourmeetings evaluated per hour, versus about 20 per day beforeVendor's case study[1]

1,600 hoursextra time per day for customer interactionVendor's case study[1]

Takeaway

Automating manual reviews raised capacity from about 20 meetings a day to 150 an hour, according to Microsoft.

Sources

Crediclub customer story (Azure Cosmos DB, Azure OpenAI)
Microsoft11 Dec 2024Vendor publication

Source summaries

[1]Microsoft11 Dec 2024

Microsoft describes how Crediclub built an AI system to review branch meetings. It gives audit cost, capacity and time figures.

Full details are in the original sources.

Added 25 Oct 2026 · Updated 25 Oct 2026