FranceFinance and insurance2024 – ongoingCrédit Agricole
Sécuri'Chat employee assistant
Crédit Agricole reported regular Sécuri'Chat use by nearly 9 in 10 trained employees
Problem
Crédit Agricole wanted employees to use generative AI in their daily work within a secure environment.
Approach
Crédit Agricole S.A. deployed the internal Sécuri'Chat chatbot in 2024 alongside employee training. The bank later reported regular use among nearly 9 in 10 trained employees in that scope.
Results
Takeaway
The adoption figure covered trained employees at Crédit Agricole S.A.; it did not measure use across the entire group.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
The bank reported Sécuri'Chat's 2024 deployment and regular use by nearly 9 in 10 trained employees. It separately described the rollout of Sécur'IA, a platform for connected agents.
The bank described Sécuri'Chat as a secure chatbot at its parent company. It placed the deployment alongside employee training in generative AI.
Full details are in the original sources.