NetherlandsReal estate2024 – ongoingDe Alliantie
Generative AI chatbot and call summaries for tenant service
Dutch housing nonprofit's chatbot saves about nine hours a week in customer service
Problem
Service staff used a clunky knowledge-base search, and newer staff often passed questions to seniors. The center handles about 3,000 calls a week.
Approach
De Alliantie built a chatbot on Azure OpenAI Service that answers from its knowledge base and links to the source article. Azure AI Speech transcribes calls and each call gets a two-sentence summary.
Results
Takeaway
The chatbot saves about nine hours a week and staff answer tenants within seconds. The freed time goes to improving articles and coaching junior staff.
Categories
- Industry
- Real estate
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Vendor's case study
Sources
Source summaries
Describes a chatbot and call-summary system for a housing nonprofit that serves more than 58,000 households. Reports about nine hours saved each week.
Full details are in the original sources.