United Arab EmiratesPublic sector2023 – ongoingDubai Police
AI in 29 administrative operations, the Amna virtual officer and AI accident reporting
Dubai Police said it had put AI into 29 administrative operations and cut the steps in a minor accident report from seven to four
Problem
Dubai Police handles a high volume of public service requests, from minor traffic accidents to lost-passport certificates. The force wanted to cut the steps people go through.
Approach
The force's General Department of Artificial Intelligence integrated AI into 29 administrative operations across departments. Amna, a virtual officer in the police app, answers questions in Arabic and English by voice. AI also analyses minor accidents and generates the report for drivers.
Results
Takeaway
Dubai Police used AI to analyse minor accidents and generate reports, cutting the reporting process from seven steps to four. The force did not report time or cost savings.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Production and qualityCustomer service
- Innovation type
- Process innovationProduct and service innovation
- AI technology
- Conversational and voice AIGenerative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
The Dubai government's media office reports that Dubai Police integrated AI into 29 administrative operations. Amna held 20,000 conversations in 2023, and AI-based planning for minor accidents cut the steps from seven to four. The release also lists app, lost-passport and smart-station service figures.
Full details are in the original sources.
