GermanyReal estate2025 – ongoing

ECE Group

Microsoft 365 Copilot pilot

ECE Group: about 70% of pilot users want to keep Copilot, three months from budget to first training

In progressVendor's case studyVendor ↗

Problem

Staff gathered and recalculated data by hand across many Excel files. Customer service wrote replies one by one in several languages, and meeting minutes were typed manually.

Approach

The shopping center operator let employees choose to join the pilot and brought in compliance from day one. It used Copilot for meeting minutes, press release drafts and multilingual summaries, and set up a Copilot community with regular training.

Results

about 70%Share of pilot participants who want to keep using CopilotVendor's case study[1]

3 monthsTime from budget approval to the first pilot training sessionsVendor's case study[1]

Takeaway

About 70% of participants wanted to keep using Copilot in ECE's voluntary pilot, which was still running. ECE manages around 200 shopping centers in ten countries.

Sources

ECE Group customer story
Microsoft5 Jun 2025Vendor publication

Source summaries

[1]Microsoft5 Jun 2025

ECE ran a voluntary Copilot pilot with compliance involved from the start. Microsoft reports how many pilot users want to continue.

Full details are in the original sources.

Added 25 Oct 2026 · Updated 25 Oct 2026