United StatesChemicals and materials2025 – ongoingEcolab
Azure SRE Agent for incident triage and root-cause analysis
Microsoft reported Ecolab's daily alerts fell below 10 during its SRE Agent preview
Problem
Reliability engineers investigated frequent performance alerts by moving between dashboards. Identifying causes consumed time across a complex Azure environment.
Approach
Ecolab began using Azure SRE Agent in August 2025 and worked with Microsoft on product feedback. It connected monitoring alerts and automated incident-ticket creation in Azure DevOps. Engineers questioned the agent about causes and received suggested remediation steps.
Results
Takeaway
The preview supported diagnosis and incident reporting. Autonomous incident resolution remained a future direction.
Categories
- Size
- Large enterprise
- Industry
- Chemicals and materials
- Business function
- IT and R&D
- Innovation type
- Process innovation
- AI technology
- AI agentsGenerative AI
- Adoption
- Partner co-development
- Evidence
- Vendor case study
Sources
Source summaries
Microsoft described Ecolab's early use of SRE Agent for diagnosis and incident handling. It reported that average daily alerts fell from 30-40 to less than 10 within a few months of the preview.
Full details are in the original sources.
