United KingdomTechnology and telecom2026 – ongoingElevenLabs
ElevenAgents internal customer-support agent
ElevenLabs said its AI agent resolved 65% of support tickets without human involvement
Problem
Support customers waited hours for an initial response. Staff followed established procedures for billing and other recurring questions.
Approach
ElevenLabs connected its ElevenAgents platform to its ticketing system and account information. The team converted support playbooks into executable procedures, with deterministic steps for critical actions such as refunds. The agent handled customer materials and escalated cases when needed.
Results
Takeaway
Existing support procedures supplied the agent's operating instructions. Account access let it take actions as well as answer questions.
Categories
- Industry
- Technology and telecom
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Generative AIAI agents
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
ElevenLabs described its internal support agent and ticketing integration. It reported 65% autonomous resolution in the preceding month and a 60-second average initial response.
Full details are in the original sources.
