GermanyManufacturing2024 – ongoingelunic
shopfloorGPT agents for machine makers
elunic adds AI agents to its factory portal; service agent saves 15 minutes per request
Problem
Machines produce several terabytes of data a day, and industrial customers struggle to turn it into quality checks and service answers.
Approach
The German software firm extended its shopfloor.io portal with shopfloorGPT on Azure OpenAI Service and Azure Kubernetes Service. Agents for service, sales, maintenance and projects draw on machine data, manuals and SharePoint pages, and customers can build their own.
Results
Takeaway
Agents tied to a company's own manuals and machine data can take over repeated service requests. Microsoft did not explain how the 15-minute saving was measured.
Categories
- Industry
- Manufacturing
- Business function
- Production and qualityCustomer service
- Innovation type
- Product and service innovation
- AI technology
- AI agentsGenerative AI
- Adoption
- Built in-house
- Evidence
- Vendor's case study
Sources
Source summaries
Microsoft describes shopfloorGPT, the agents elunic built on Azure for machinery makers. It reports a per-request time saving for the Service Agent.
Full details are in the original sources.
