United StatesProfessional services2024 – ongoingEPAM Systems
Microsoft 365 Copilot for collaborative work
EPAM reported consistent daily Copilot use among 85% of licensed users
Problem
EPAM employees needed to consolidate meeting discussions and prepare shared documents. Summarizing long email threads also consumed time.
Approach
EPAM initially deployed Microsoft 365 Copilot to around 300 users. It supported the rollout with workshops and an employee discussion channel. Employees used Copilot for meeting summaries and collaborative document work.
Results
Takeaway
EPAM found the strongest benefits among employees who communicated and created content together. The usage figure did not quantify hours saved.
Categories
- Size
- Large enterprise
- Industry
- Professional services
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Microsoft described EPAM's employee Copilot rollout and training. EPAM's IT director reported 2,350 licensed employees and consistent daily use across 85% of users.
Full details are in the original sources.