United StatesProfessional services2024 – ongoing

Epiq

Copilot Studio agents for class action claimants and onboarding

Epiq saves about 2,000 hours a month on onboarding; an AI agent handles nearly 50,000 claimant messages

WorkingVendor's case studyVendor ↗

Problem

Large class actions bring tens of thousands of claimants, causing call center spikes and long waits. A small IT team also struggled to onboard staff fast.

Approach

Epiq built Copilot Studio agents that answer common questions, look up claims by file number and hand off to live agents. An IT agent handles employee requests, and a Power Platform onboarding app automates laptop and account setup.

Results

About 2,000 hoursOnboarding hours saved per monthVendor's case study[1]

USD 500,000+Annual cost savingsVendor's case study[1]

Nearly 50,000Messages handled by one AI agent in one large caseVendor's case study[1]

Takeaway

Epiq reports about 2,000 onboarding hours saved each month and more than USD 500,000 saved a year.

Sources

Epiq customer story (Power Platform)
Microsoft1 Apr 2025Vendor publication

Source summaries

[1]Microsoft1 Apr 2025

Microsoft covers Epiq's agents for claimant questions, IT help and onboarding. It gives hours and dollars saved.

Full details are in the original sources.

Added 25 Oct 2026 · Updated 25 Oct 2026