United StatesFinance and insurance2025 – ongoingFiserv
Generative AI for merchant category code validation
Fiserv automated 98% of its merchant category validation process, UiPath reported
Problem
Fiserv needed to check merchant information and assign appropriate merchant category codes. Manual work created a risk of misclassification.
Approach
UiPath robots retrieved merchant records and checked online information through a Bing API. Generative AI prompts selected codes, validation rules checked cases, and exceptions went to staff through UiPath Action Center.
Results
Takeaway
The workflow combined AI code selection with validation rules and human exception review. The reported automation rate covered that combined process.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Production and qualityFinance, risk and legal
- Innovation type
- Process innovation
- AI technology
- Generative AIRobotics and automation
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
UiPath described Fiserv's merchant category validation workflow in its customer stories section. It reported 98% automation and over 12,000 hours of annual manual work savings.
Full details are in the original sources.