United StatesFinance and insurance2022 – ongoing

GreenState Credit Union

AI credit underwriting for broader borrower access

GreenState reported 32% higher approval rates for low-income borrowers after changing underwriting

WorkingCompany's own claim

Problem

GreenState wanted to reach creditworthy borrowers overlooked by conventional credit assessments. Its leadership also sought to address unequal access to homeownership.

Approach

The credit union partnered with Zest AI on underwriting models using more variables than traditional credit scoring. GreenState's chief consumer services officer reported increased approvals under the new process.

Results

32%increase in low-income customer approval rates, according to GreenState's chief consumer services officerCompany's own claim[1]

Takeaway

The approval result came from a GreenState executive. The credit union did not disclose the observation period or define the reported absence of added risk.

Sources

Reducing Homeownership’s Racial Gap
Global Finance2 Jun 2022News article

Source summaries

[1]Global Finance2 Jun 2022

Global Finance described GreenState's partnership with Zest AI. A GreenState executive reported a 32% increase in approval rates for low-income customers with no added risk.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026