AustraliaFinance and insurance2026 – ongoingHBF
Claude-powered insurance claims automation
Mantel reported a 95% reduction in HBF's claims-processing costs with Claude-powered automation
Problem
HBF sought to reduce the cost of processing health-insurance claims.
Approach
Mantel worked with HBF on claims automation powered by Claude. Mantel reported that the system reduced claims-processing costs by 95%.
Results
95%reduction in claims-processing costs reported by Mantel
Takeaway
Mantel reported savings in claims processing. It did not report a reduction in HBF's total operating costs.
Categories
- Industry
- Finance and insurance
- Business function
- Production and quality
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Partner co-development
- Evidence
- Vendor case study
Sources
Source summaries
[1]Mantel9 Oct 2026
Mantel named HBF among its customer implementations using Claude. It reported that HBF's AI claims automation cut processing costs by 95%.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026
