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CanadaHealthcare and life sciences2024 – ongoing

Hero AI

AI triage for psychiatry consults in the emergency department

Hero AI reports 55% shorter waits for mental-health crisis patients at SickKids

WorkingVendor's case studyVendor ↗

Problem

Emergency patients in mental health crisis waited six to eight hours for a consultant to come in.

Approach

Toronto startup Hero AI built its platform on Azure with Azure AI Foundry and Azure OpenAI. At The Hospital for Sick Children, AI modelling and decision logic decide whether a patient needs a psychiatry consult.

Results

55%Reduction in wait times for mental-health crisis patients at SickKidsVendor's case study[1]
200 hoursAdded emergency room capacity in six monthsVendor's case study[1]

Takeaway

Hero AI reported that using AI to assess the need for a psychiatry consult reduced patient waits by 55%. The CEO says the hospital gained 200 hours of room capacity in six months.

Categories

Business function
Production and quality
Evidence
Vendor's case study

Sources

  1. Hero AI customer story (Azure OpenAI Service)
    Microsoft10 Mar 2025Vendor publication

Source summaries

[1]Microsoft10 Mar 2025

Microsoft profiles a Toronto healthcare startup and its use at a children's hospital. It reported shorter wait times and added emergency room capacity.

Full details are in the original sources.

Added 25 Oct 2026 · Updated 25 Oct 2026
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