United StatesHealthcare and life sciences2025 – ongoingHighmark Health
Sidekick internal generative AI assistant
Highmark Health estimated nearly $28 million in value from Sidekick in 2025
Problem
Employees across insurance and care delivery needed support with data analysis and document drafting.
Approach
Highmark built Sidekick using Google Cloud tools and expanded its use across the workforce. Employees used it for administrative work, while Allegheny Health Network also used it to draft research protocols.
Results
Takeaway
Highmark assigned a monetary value to internal productivity gains. The estimate did not establish equivalent cash savings.
Categories
- Size
- Large enterprise
- Industry
- Healthcare and life sciences
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
MedCity reported Sidekick's workforce uses and growth to more than 6 million prompts. It attributed the nearly $28 million value estimate to Highmark.
Becker's reported $27.9 million in value for 2025, citing Google Cloud. It described internal search and research-protocol drafting among Sidekick's uses.
Full details are in the original sources.