NetherlandsFinance and insurance2026 – ongoingING
Agentic mortgage document processing
ING's mortgage agents helped staff handle more applications
Problem
Mortgage processing required document handling before funds were released.
Approach
ING deployed a hybrid human-and-agent workflow in the Netherlands. Its CTO said this supported more volume with the same staffing.
Results
No published figures
Takeaway
Preparing usable data required unexpected additional work.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Finance, risk and legal
- Innovation type
- Process innovation
- AI technology
- AI agents
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
[1]FXC Intelligence18 Jun 2026
ING's CTO confirmed deployed mortgage agents. He described increased capacity without quantifying the gain.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026
