United StatesReal estate2023 – ongoingJones Lang LaSalle
JLL GPT employee assistant
JLL GPT handled nearly 600,000 prompts per week in JLL's internal AI program
Problem
JLL sought to improve employee efficiency and support work tailored to commercial real estate clients.
Approach
JLL launched its purpose-built generative AI assistant in 2023. Employees used JLL GPT alongside other internal AI tools in daily work. Staff also created custom assistants for specialized tasks across business functions.
Results
Takeaway
Prompt volume demonstrated regular use. JLL did not translate that volume into a measured productivity gain.
Categories
- Size
- Large enterprise
- Industry
- Real estate
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
JLL described daily employee use of its internal AI tools. It reported JLL GPT's weekly prompt volume and the number of employee-built assistants across its wider ecosystem.
JLL dated its employee assistant's launch to 2023. It included the tool among its internally built products.
Full details are in the original sources.
