United StatesFinance and insurance2025 – ongoingJPMorgan Chase
Coach AI research assistant for wealth advisers
JPMorgan said Coach helped wealth advisers find information up to 95% faster
Problem
Market volatility increased requests from wealthy clients. Advisers needed research quickly to support investment discussions.
Approach
JPMorgan put Coach AI into use among private client advisers to retrieve relevant content and research. Its asset and wealth management technology chief said advisers found information up to 95% faster.
Results
Takeaway
The reported saving concerned information retrieval. An expected increase in adviser client rosters remained a target.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Marketing and sales
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
Reuters interviewed JPMorgan executives about AI use during market volatility. The bank attributed information retrieval up to 95% faster to Coach; larger client rosters were an expectation.
Full details are in the original sources.