United StatesHealthcare and life sciences2025 – ongoingLegacy Health
Ambient AI documentation for ambulatory pharmacists
Legacy Health reported a 40% reduction in daily note-writing time for a pharmacist testing ambient AI
Problem
Ambulatory pharmacists documented visits while counseling patients. Physicians already had access to an AI documentation tool, but pharmacists lacked permission to use it.
Approach
A resident-led pilot obtained a license for a clinical pharmacist in primary care. The EHR-integrated tool recorded visits through a microphone app and summarized them into note formats. The team tracked results and obtained approval for 5 additional licenses.
Results
Takeaway
The measured improvement came from a single study pharmacist over 3 months. It did not establish the average benefit across the pharmacy team.
Categories
- Size
- Large enterprise
- Industry
- Healthcare and life sciences
- Business function
- Internal work and knowledge managementProduction and quality
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
A Legacy Health staff submission described a pharmacist documentation pilot. It reported lower daily note-writing time and subsequent approval of additional licenses.
Full details are in the original sources.