FranceRetail and e-commerce2024 – ongoingLes Mousquetaires
Vynamic Smart Vision self-checkout error detection
An Intermarché pilot reduced erroneous self-checkout transactions from 3% to below 1%, according to Diebold Nixdorf
Problem
Self-checkout scanning errors created losses and required staff intervention. The retailer needed to detect missed scans while allowing customers to correct mistakes.
Approach
The Intermarché store in La Farlède introduced Diebold Nixdorf's Vynamic Smart Vision in March 2024. The system analyzed checkout activity and alerted shoppers and attendants when it detected errors. The group was preparing wider deployment after the pilot.
Results
Takeaway
Shoppers could correct detected errors themselves. The reported results came from a store pilot, with group deployment still pending.
Categories
- Size
- Large enterprise
- Industry
- Retail and e-commerce
- Business function
- Production and quality
- Innovation type
- Process innovation
- AI technology
- Computer vision
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
Diebold Nixdorf reported results from the La Farlède pilot. Erroneous transactions fell from 3% to below 1%, and cashier interventions fell nearly 15%.
Full details are in the original sources.
