Saudi ArabiaEnergy and utilities2024 – ongoing

Ma'aden

Microsoft 365 Copilot and Copilot Studio agents

Ma'aden staff save up to 2,200 hours a month with Copilot

WorkingVendor's case studyVendor ↗

Problem

The Saudi mining company plans to grow tenfold by 2040 and to triple its workforce. It needed staff to handle policy lookups, drafting and summaries faster.

Approach

Ma'aden rolled out Microsoft 365 Copilot with a technology-minded champion in each business unit and trained its executives. It also built Copilot Studio agents for governance documents and delegation-of-authority policies in Teams.

Results

2,200 hoursMaximum hours saved in one month in the first phaseVendor's case study[1]

36,600+Microsoft 365 Copilot interactionsVendor's case study[1]

Takeaway

The first phase produced more than 36,600 Copilot interactions. Ma'aden reports savings of up to 2,200 hours in a month.

Sources

Ma'aden empowers employees with Microsoft 365 Copilot and Azure OpenAI Service, saving 2,200 hours monthly
Microsoft29 Jan 2025Vendor publication

Source summaries

[1]Microsoft29 Jan 2025

Microsoft described Ma'aden's Copilot rollout, its champions network and its policy agents. It reported more than 36,600 interactions and savings of up to 2,200 hours in a month.

Full details are in the original sources.

Added 25 Oct 2026 · Updated 25 Oct 2026