ChileEnergy and utilities2024 – ongoingColbún
Microsoft 365 Copilot pilot with trained champions
Chilean power company Colbún ran a Copilot pilot with more than 250 employees
Problem
Executives and commercial staff dealt with long client emails, and reading one could take 30 minutes. The commercial side oversees more than 300 clients.
Approach
Colbún ran a pilot of Copilot for Microsoft 365 in Word, Excel, Outlook, PowerPoint and Teams. It summarizes meetings and documents, drafts emails and structures reports. The company trained internal Champions to teach colleagues, and use has spread across departments.
Results
No figures published
Takeaway
Colbún relied on trained internal champions to spread use. Microsoft reported no total time savings.
Categories
- Industry
- Energy and utilities
- Business function
- Internal work and knowledge managementMarketing and sales
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Vendor solution
- Evidence
- Vendor's case study
Sources
Source summaries
Microsoft's Latin America news site describes Colbún's Copilot pilot and its champion training. More than 250 employees participated, but Microsoft gave no measured savings.
Full details are in the original sources.
