United StatesHealthcare and life sciences2023 – ongoingMaineHealth
Nuance DAX ambient visit documentation
MaineHealth expanded its DAX documentation pilot after clinicians reported less paperwork
Problem
Typing notes during appointments competed with doctors' attention to patients. Providers also spent time completing paperwork after visits.
Approach
MaineHealth piloted Nuance Dragon Ambient Experience, which recorded appointment conversations and produced clinical reports. Dr. Rebecca Hemphill led the pilot and reported that most patients were comfortable with the technology and that reports were accurate. Positive feedback led MaineHealth to expand access to more providers.
Results
No published figures
Takeaway
A participating physician reported completing notes on the same day. MaineHealth did not disclose a measured reduction in documentation time.
Categories
- Size
- Large enterprise
- Industry
- Healthcare and life sciences
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
MaineHealth's annual report described its Nuance DAX pilot and expansion following favorable feedback. A participating physician reported same-day note completion, without a quantified time comparison.
Full details are in the original sources.